Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Microsoft office Starter 2010 licensing problem


03 Nov 2012   #1

windows 7 professional 64 bit intel core 8.15.10.2291
 
 
Microsoft office Starter 2010 licensing problem

Something's wrong with Microsoft Office Starter 2010. When I open it, it shows this:

Microsoft office Starter 2010 licensing problem-error.png

I have already tried to fix it, but it still does that.
Here's a picture of the entire window:

Microsoft office Starter 2010 licensing problem-whole-screen.png




My System SpecsSystem Spec
.

04 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

In order to completely troubleshoot Microsoft product validation & activation issues, please perform the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click 'Copy' - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the validation tool here in your next reply

More info: Windows Genuine and Activation Issue Posting Instructions

Regards,
Golden
My System SpecsSystem Spec
05 Nov 2012   #3

windows 7 professional 64 bit intel core 8.15.10.2291
 
 

Quote   Quote: Originally Posted by Golden View Post
In order to completely troubleshoot Microsoft product validation & activation issues, please perform the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click 'Copy' - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the validation tool here in your next reply

More info: Windows Genuine and Activation Issue Posting Instructions

Regards,
Golden


This is what it got:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 00371-OEM-8992671-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {20918EB6-7D07-4B5D-BB78-BA19EE96F9DC}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{20918EB6-7D07-4B5D-BB78-BA19EE96F9DC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-2443767350-37840250-2453440772</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 8460p</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68SCF Ver. F.22</Version><SMBIOSVersion major="2" minor="6"/><Date>20111222000000.000000+000</Date></BIOS><HWID>19063407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700008-02-1033-7600.0000-0642011
Installation ID: 019821023011757510890731151155490621082566619313306130
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 6P6GT
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 11/5/2012 4:13:29 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:11:2012 09:53
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEA6GEsAd715uCSZPqgIu/4PibHwlkucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HPQOEM        161C    
  FACP            HPQOEM        161C    
  HPET            HPQOEM        161C    
  MCFG            HPQOEM        161C    
  TCPA            HPQOEM        161C    
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
  SLIC            HPQOEM        SLIC-MPC
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
  ASF!            HPQOEM        161C
I hope it will help!
My System SpecsSystem Spec
.


07 Nov 2012   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Unfortunately, MGADiag tells us nothing about Office 2010 installs - the Office teams changed their processes with its release.
My best guess is to follow the instructions - uninstall Office and run the cleanup tool, then reinstall. How to uninstall or remove Microsoft Office 2010 suites
My System SpecsSystem Spec
07 Nov 2012   #5

Windows 7 Home Premium 64bit
 
 

There are a couple of suggestions here:
Pre-Loaded Microsoft Office Starter 2010 Will Not Start up - Microsoft Community

One does involve editing the registry - unless you are familiar and confident with this type of process, I would not proceed with that option. However, if you do please remember to create a restore point and backup your registry first, just in case anything goes wrong.
My System SpecsSystem Spec
08 Nov 2012   #6

windows 7 professional 64 bit intel core 8.15.10.2291
 
 

Quote   Quote: Originally Posted by Irene View Post
There are a couple of suggestions here:
Pre-Loaded Microsoft Office Starter 2010 Will Not Start up - Microsoft Community

One does involve editing the registry - unless you are familiar and confident with this type of process, I would not proceed with that option. However, if you do please remember to create a restore point and backup your registry first, just in case anything goes wrong.
I have already looked at that one
My System SpecsSystem Spec
08 Nov 2012   #7

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by abclop View Post
Quote   Quote: Originally Posted by Irene View Post
There are a couple of suggestions here:
Pre-Loaded Microsoft Office Starter 2010 Will Not Start up - Microsoft Community

One does involve editing the registry - unless you are familiar and confident with this type of process, I would not proceed with that option. However, if you do please remember to create a restore point and backup your registry first, just in case anything goes wrong.
I have already looked at that one
What about this one?
Fix problems with programs that can't be installed or uninstalled
My System SpecsSystem Spec
Reply

 Microsoft office Starter 2010 licensing problem




Thread Tools



Similar help and support threads for2: Microsoft office Starter 2010 licensing problem
Thread Forum
Solved Microsoft Office Starter 2010 Won't Open Microsoft Office
Solved I can't OPEN Microsoft office starter 2010. Microsoft Office
Microsoft Office Starter 2010 will no longer open Microsoft Office
Why I cannot open my Microsoft office starter 2010 ? Microsoft Office
Where is the view option in Microsoft Office Starter 2010? Microsoft Office
Solved Removing microsoft office 2010 starter Microsoft Office
Microsoft Volume Licensing :: Office 2010 Microsoft Office

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 04:55 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33