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Windows 7: Word Crashes When Opening .DOC from A Web Link

12 Nov 2012   #1

Windows 7 Professional 32 Bit
 
 
Word Crashes When Opening .DOC from A Web Link

One of the schools we work in uses a resource called Primary Resources. It includes downloadable files that can be used for teaching. Here is a link:

Primary Resources: English: Word Level: Spelling & Phonics

The teaches are trying to download the .DOC files on the web page but they are getting a popup in IE to save saying the file may be corrupted. In the background word crashes and has a box saying "Word cannot close because there is an active dialog box open". You then have to end the process to be able to use word again.

The version of word is Word 2000 on a Windows 7 Pro 32 Bit machine. It does the same thing for us in both IE8 and IE9 but does not seem to do it in another browser such as chrome.

From what I can tell the problem seems to be IE sending the command to Word to open the file. The strangest thing is that the .DOCX files seem to open perfectly fine though (they use the compatability pack so I guess it opens abit differently).

I have tried upgrading IE, turning off all security in the web browser, reinstalling office, checking default programs are setup for .doc files correctly, tried windows updates, different web browsers (which chrome works) and so on. Im abit stumped now, realistically the school doesnt want to pay a fortune to upgrade office on every machine and seeing as the problem seems to be in IE8 and 9 im really lost for what to do.

Any ideas anyone? SOS!

My System SpecsSystem Spec
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12 Nov 2012   #2

Windows 7 Professional 32 Bit
 
 

Also we did try to recreate the problem in our own office with the same environment, IE8/9 and Office 2000 on a Windows 7 Pro 32 Bit machine but we had no luck. We also have another school that has the same setup but it seems to work for them :S
My System SpecsSystem Spec
12 Nov 2012   #3

Windows 7 Home Premium 64bit
 
 

Hello and welcome to Seven Forums.

To begin with, here are a couple of links to check through:
Word 2000 Solution Center

How-To Fix IE Crash When Opening Microsoft Office Documents in Sharepoint
My System SpecsSystem Spec
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13 Nov 2012   #4

Windows 7 Professional 32 Bit
 
 

Hi I have been through the Word 2000 Solution Center and nothing has helped the issue. What is confusing me is that it seems to be spreading around the school. Its not that teachers havent noticed it before, it seems that something has changed on their systems to cause it (maybe a Windows Update or some template file or something? :S) Also the second link refers to IE crashing, in this case it is when IE sends the command to word to open the .DOC file Word simply crashes in the background before opening. Thanks for the reply!
My System SpecsSystem Spec
13 Nov 2012   #5

Windows 7 Home Premium 64bit
 
 

Does this problem occur only when opening .doc links on this specific website?
My System SpecsSystem Spec
14 Nov 2012   #6

Windows 7 Professional 32 Bit
 
 

no, it seems to happen with any .doc file on any website
My System SpecsSystem Spec
14 Nov 2012   #7

Windows 7 Home Premium 64bit
 
 

I wonder it happens because the.doc files have been created in a later version of Word? Take a look at this:
How to open Office 2007 Documents in Office 2000/2003/XP | Windows Reference
My System SpecsSystem Spec
15 Nov 2012   #8

Windows 7 Professional 32 Bit
 
 

All the machines in the school have the office compatibility pack installed, its one of the standard software packages that we deploy. I know its working because the links to the .DOCX files work fine on the same web page :S
My System SpecsSystem Spec
15 Nov 2012   #9

Windows 7 Home Premium 64bit
 
 

Just a shot in the dark...

Is it the exact same document(s) which cause the crash? If so, I wondered if the actual document is corrupt.

Some other troubleshooting information here:
Microsoft Word: Solving Crashing Problems
My System SpecsSystem Spec
15 Nov 2012   #10

Windows 7 Professional 32 Bit
 
 

no its not the exact same documents, we have also tried the website in our office and at other schools with the same setup (ie8/9, word 2000) and it works fine at other places
My System SpecsSystem Spec
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