Okay no problem, thanks for the help so long, I'm just not sure what I'm suppose to do regarding:
Trusteer Ltd. Rapport Security software driver from Driver Reference Table
But I'm running the Disk Check now, when it's started I'll run it again, see if Outlook works. The thing that is very strange is that after uninstalling Avast and only running MSE, it worked fine, the Outlook problem is instant, it opens and when you click on something it goes not responding.
I've checked the other dumps. Some show Avast! antivirus as the cause of the BSOD but since it's uninstalled now, it shouldn't be causing any problems.
I'd like clarification on one thing again, that is:
- Did these problems start only and after installing that version of Avast! antivirus? Was it working perfectly fine before that?
If yes, then a clean install of the operating system would be the best way to go.
Go to the link below:
Click on "Check your system for the latest updates" install Java and let it find all the drivers it needs to update. Then download and update them all one by one.
Hope this helps.
Avast was installed early last month, I believe she might have "Upgraded" to the Trial Pro version which might have started the problems. I've done everything you said I should and I've already given her back the laptop, seeing as once again it stopped giving the problem, so she can "test" it.
I'm thinking maybe it might have been the sound drivers that got damaged somehow and everytime a reminder wanted to pop-up and play a sound Outlook froze, but let's see...
Ah okay, advice her to make a back up of all her important files. Or at least copy them to another part of the hard drive partition cause if none of updating/reinstalling drivers help, she'll have to do a factory install. Or probably a restore point before all these problems would work + she should uninstall Avast from that restore point.
Anyway, leave that aside. Keep us posted of more BSOD. :)
Seems like it didn't sourt out the problem, she did a virus scan again, after that she tried Outlook again and it hanged. I think Im going to reinstall Outlook first, see if that helps? Then try a Restore Point (Hopefully there are) and then a format would probably be the next option.
Okay, seems like opening PDFs also makes the computer hang, I've asked her to send through todays Minidumps... I'm thinking it has to be Anti-Virus related, seeing as opening PDFs normally results in a scan of the file, the only other thing I can think of is that she installed OpenOffice just before the 20th (When the problems started)
So far she can work, browse the internet etc, but when she opens Outlook or a PDF it hangs. I'll upload the latest files again and give the links.
Okay a repair of Outlook (With the CD) fixed Outlook, today Internet Explorer started giving problems, so I've reinstalled IE9 and it seems to be fine now, busy scanning with MSE and then Malwarebytes, afterwards I'll do a Scan Disk to see if it picks up anything, the dump files for todays BSOD:
http://dl.dropbox.com/u/46051015/120412-13166-01.dmp
Should I maybe uninstall MSE and install Avast again then do a Root Scan on start-up or what?
I think you guys should do the clean install.
In case the clean install does not help and BSOD-s come back. Here are some steps for hardware troubleshooting:Code:STOP 0x0000007A: KERNEL_DATA_INPAGE_ERROR Usual causes: Memory, Paging file corruption, File system, Hard drive, Cabling, Virus infection, Improperly seated cards, BIOS, Bad motherboard, Missing Service Pack ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* BugCheck 7A, {c05ca678, c0000185, 4d803be0, b94cf000} Probably caused by : memory_corruption ( nt!MiWaitForInPageComplete+302 ) Followup: MachineOwner --------- 1: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* KERNEL_DATA_INPAGE_ERROR (7a) The requested page of kernel data could not be read in. Typically caused by a bad block in the paging file or disk controller error. Also see KERNEL_STACK_INPAGE_ERROR. If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185, it means the disk subsystem has experienced a failure. If the error status is 0xC000009A, then it means the request failed because a filesystem failed to make forward progress. Arguments: Arg1: c05ca678, lock type that was held (value 1,2,3, or PTE address) Arg2: c0000185, error status (normally i/o status code) Arg3: 4d803be0, current process (virtual address for lock type 3, or PTE) Arg4: b94cf000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address) Debugging Details: ------------------ ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error. DISK_HARDWARE_ERROR: There was error with disk hardware BUGCHECK_STR: 0x7a_c0000185 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 836ef442 to 8372ae98 STACK_TEXT: 8b1c7b04 836ef442 0000007a c05ca678 c0000185 nt!KeBugCheckEx+0x1e 8b1c7b74 836f2d25 8b1c7bc8 837b7300 8b1c7be8 nt!MiWaitForInPageComplete+0x302 8b1c7c04 836dc446 837b7300 b94cf000 85481a50 nt!MiIssueHardFault+0x3b3 8b1c7c80 836fd100 00000001 b94cf000 00000000 nt!MmAccessFault+0x29fc 8b1c7d10 837119c6 85625940 8b1c7d30 00000000 nt!MiInPageSingleKernelStack+0x1cf 8b1c7d44 836d4fc4 856259b4 8b1c7d90 8385607a nt!KiInSwapKernelStacks+0x41 8b1c7d50 8385607a 00000000 abcdf92a 00000000 nt!KeSwapProcessOrStack+0x78 8b1c7d90 836fc819 836d4f4c 00000000 00000000 nt!PspSystemThreadStartup+0x9e 00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19 STACK_COMMAND: kb FOLLOWUP_IP: nt!MiWaitForInPageComplete+302 836ef442 cc int 3 SYMBOL_STACK_INDEX: 1 SYMBOL_NAME: nt!MiWaitForInPageComplete+302 FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt DEBUG_FLR_IMAGE_TIMESTAMP: 503f7f43 IMAGE_NAME: memory_corruption FAILURE_BUCKET_ID: 0x7a_c0000185_nt!MiWaitForInPageComplete+302 BUCKET_ID: 0x7a_c0000185_nt!MiWaitForInPageComplete+302 Followup: MachineOwner --------- 1: kd> lm start end module name 80bc6000 80bce000 kdcom (deferred) 83615000 8364c000 hal (deferred) 8364c000 83a5f000 nt (pdb symbols) c:\symbols\ntkrpamp.pdb\BAC20DA3DF7846CDB48DA80B0D7FEEE12\ntkrpamp.pdb 88c00000 88c18000 rasl2tp (deferred) 88c1b000 88ca0000 mcupdate_GenuineIntel (deferred) 88ca0000 88cb1000 PSHED (deferred) 88cb1000 88cb9000 BOOTVID (deferred) 88cb9000 88cfb000 CLFS (deferred) 88cfb000 88da6000 CI (deferred) 88da6000 88daf000 amdxata (deferred) 88daf000 88de3000 fltmgr (deferred) 88de3000 88df4000 fileinfo (deferred) 88e08000 88e89000 Wdf01000 (deferred) 88e89000 88e97000 WDFLDR (deferred) 88e97000 88edf000 ACPI (deferred) 88edf000 88ee8000 WMILIB (deferred) 88ee8000 88ef0000 msisadrv (deferred) 88ef0000 88f1a000 pci (deferred) 88f1a000 88f25000 vdrvroot (deferred) 88f25000 88f36000 partmgr (deferred) 88f36000 88f3e000 compbatt (deferred) 88f3e000 88f49000 BATTC (deferred) 88f49000 88f59000 volmgr (deferred) 88f59000 88fa4000 volmgrx (deferred) 88fa4000 88fba000 mountmgr (deferred) 88fba000 88fc3000 atapi (deferred) 88fc3000 88fe6000 ataport (deferred) 88fe6000 88ff0000 msahci (deferred) 88ff0000 88ffe000 PCIIDEX (deferred) 89000000 89023000 mrxsmb (deferred) 8903d000 89067d80 MpFilter (deferred) 89068000 89197000 Ntfs (deferred) 89197000 891c2000 msrpc (deferred) 891c2000 891d5000 ksecdd (deferred) 891d5000 891fa000 CLASSPNP (deferred) 89200000 89232000 fvevol (deferred) 89234000 89291000 cng (deferred) 89291000 8929f000 pcw (deferred) 8929f000 892a8000 Fs_Rec (deferred) 892a8000 8935f000 ndis (deferred) 8935f000 8939d000 NETIO (deferred) 8939d000 893c2000 ksecpkg (deferred) 893c2000 893ef000 rdyboost (deferred) 89400000 89408000 hwpolicy (deferred) 89408000 89419000 disk (deferred) 8941c000 89568000 tcpip (deferred) 89568000 89599000 fwpkclnt (deferred) 89599000 895d8000 volsnap (deferred) 895d8000 895e0000 spldr (deferred) 895e0000 895ee000 RapportKELL (deferred) 895ee000 895fe000 mup (deferred) 8e200000 8e211000 termdd (deferred) 8e214000 8e233000 cdrom (deferred) 8e233000 8e273620 RapportCerberus32_43926 (deferred) 8e274000 8e27b000 Null (deferred) 8e27b000 8e282000 Beep (deferred) 8e282000 8e28e000 vga (deferred) 8e28e000 8e2af000 VIDEOPRT (deferred) 8e2af000 8e2bc000 watchdog (deferred) 8e2bc000 8e2c4000 RDPCDD (deferred) 8e2c4000 8e2cc000 rdpencdd (deferred) 8e2cc000 8e2d4000 rdprefmp (deferred) 8e2d4000 8e2df000 Msfs (deferred) 8e2df000 8e2ed000 Npfs (deferred) 8e2ed000 8e304000 tdx (deferred) 8e304000 8e310000 TDI (deferred) 8e310000 8e36a000 afd (deferred) 8e36a000 8e39c000 netbt (deferred) 8e39c000 8e3a3000 wfplwf (deferred) 8e3a3000 8e3c2000 pacer (deferred) 8e3c2000 8e3d3000 vwififlt (deferred) 8e3d3000 8e3e1000 netbios (deferred) 8e3e1000 8e3f4000 wanarp (deferred) 8ec11000 8ec52000 rdbss (deferred) 8ec52000 8ec78a80 RapportPG (deferred) 8ec79000 8ec88600 RapportEI (deferred) 8ec89000 8ec93000 nsiproxy (deferred) 8ec93000 8ec98480 ckldrv (deferred) 8ec99000 8eca3000 mssmbios (deferred) 8eca3000 8ecaf000 discache (deferred) 8ecaf000 8ecc7000 dfsc (deferred) 8ecc7000 8ecd5000 blbdrive (deferred) 8ecd5000 8ecf6000 tunnel (deferred) 8ecf6000 8ed2f000 dxgmms1 (deferred) 8ed2f000 8ed7a000 USBPORT (deferred) 8ed7a000 8ed99000 HDAudBus (deferred) 8ed99000 8edb7b00 Impcd (deferred) 8edb8000 8edca000 intelppm (deferred) 8edca000 8edd7000 CompositeBus (deferred) 8edd7000 8ede9000 AgileVpn (deferred) 8f400000 8f40a080 HECI (deferred) 8f40b000 8f41a000 usbehci (deferred) 8f41a000 8f425000 ndistapi (deferred) 8f426000 8fd43000 igdkmd32 (deferred) 8fd43000 8fdfa000 dxgkrnl (deferred) 8fe01000 8ff0f000 rtl8192se (deferred) 8ff0f000 8ff19000 vwifibus (deferred) 8ff39000 8ff5f000 SCSIPORT (deferred) 8ff79000 8ff91000 i8042prt (deferred) 8ff91000 8ff9e000 kbdclass (deferred) 8ff9e000 8ffd4380 SynTP (deferred) 8ffd5000 8ffd6700 USBD (deferred) 8ffd7000 8ffe4000 mouclass (deferred) 8ffe4000 8ffe9280 GEARAspiWDM (deferred) 8ffea000 8ffed700 CmBatt (deferred) 8ffee000 8fff7000 wmiacpi (deferred) 9021e000 90240000 ndiswan (deferred) 90240000 90258000 raspppoe (deferred) 90258000 9026f000 raspptp (deferred) 9026f000 90286000 rassstp (deferred) 90286000 90287380 swenum (deferred) 90288000 902bc000 ks (deferred) 902bc000 902ca000 umbus (deferred) 902ca000 902de000 vodafone_K3805_z_dc_enum (deferred) 902de000 902efc80 ew_jubusenum (deferred) 902f0000 90334000 usbhub (deferred) 90334000 90345000 NDProxy (deferred) 90345000 903ca000 HTTP (deferred) 903ca000 903e3000 bowser (deferred) 903e3000 903f5000 mpsdrv (deferred) 96c00000 96c10000 ndisuio (deferred) 96c10000 96c23000 rspndr (deferred) 96c2b000 96f40740 RTKVHDA (deferred) 96f41000 96f70000 portcls (deferred) 96f70000 96f89000 drmk (deferred) 96f89000 96fa4000 luafv (deferred) 96fa4000 96fb4000 lltdio (deferred) 96fb4000 96ffa000 nwifi (deferred) 97213000 97219480 HIDPARSE (deferred) 97225000 9722e000 vwifimp (deferred) 9722e000 97339880 smserial (deferred) 9733a000 97347000 modem (deferred) 97347000 97381000 IntcDAud (deferred) 97381000 9738b000 Dxapi (deferred) 9738b000 97398000 crashdmp (deferred) 97398000 973a3000 dump_dumpata (deferred) 973a3000 973ad000 dump_msahci (deferred) 973ad000 973be000 dump_dumpfve (deferred) 973be000 973c9000 monitor (deferred) 98640000 98891000 win32k (deferred) 988b0000 988b9000 TSDDD (deferred) 988e0000 988fe000 cdd (deferred) 98900000 9894d000 ATMFD (deferred) ab42e000 ab469000 mrxsmb10 (deferred) ab469000 ab484000 mrxsmb20 (deferred) ab4aa000 ab4c2000 NisDrvWFP (deferred) ab4c2000 ab559000 peauth (deferred) ab559000 ab563000 secdrv (deferred) ab563000 ab584000 srvnet (deferred) ab584000 ab58b000 SSPORT (deferred) ab58b000 ab598000 tcpipreg (deferred) ab598000 ab5e8000 srv2 (deferred) ae000000 ae01a000 JME (deferred) ae01b000 ae06d000 srv (deferred) ae06d000 ae076000 asyncmac (deferred) ae1d9000 ae1dc300 rapportiaso (deferred) ae1dd000 ae1fd000 jmcr (deferred)
Upload a screenshot of your hard disk using crystal disk info and Summary tab using Speccy:
- Speccy - System Information - Free Download
- CrystalDiskInfo - Software - Crystal Dew World
- Screenshots and Files - Upload and Post in Seven Forums
Make a hard drive test from the hard drive manufacturers website.
Run Disk Check on your hard disk for file system errors and bad sectors on it:
Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
The goal is to test all the RAM sticks and all the motherboard slots.
Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.
If you get errors, stop the test and continue with the next step.
1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.If this stick passes the test then go to step #3.
2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.4. If you find a stick that passes the test, test it in all the other motherboard slots.
If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.
In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.Errors are sometimes found after 8 passes.
Do this test overnight, before going to bed.
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