|27 Nov 2012||#1|
| || |
Outlook 2007 - A Tormented User
I had hopes that our endusers would learn how to use their applications. Here is Brandon with a serious complaint. I don't know what to do.
Brandon: I 'm reaching peak frustration: I have spent the past hour and a half trying to send an e-mail to a bcc group of about 50 recipients. First, I used the address book: disaster -- once I hit Send I got a bunch of prompts that it didn 't recognize names (that Outlook itself had drawn from auto-address!). Resolved all problems, then found said e-mail in one of my several Draft boxes from which it would not send; some sort of outbound error. Had to -re-create the whole thing in a new message. Then I typed each address in full by hand ignoring all auto-prompts just to get the darned message to send, which it finally did.
My e-mail I sent was a deadline reminder e-mail. Now that I have hand-typed each address, I am getting responses like "Did I ever receive this?" which now makes me believe the original invitation never arrived at e-mails that Outlook didn 't recognize from [one of] my [multiple] address books.
Very frustrating. Multiple In boxes, a Draft box under a sectuib of Outlook I didn 't think I was using; and the ongoing and seemingly endless conflicts with my super-critical address book[s].
Let me know how I can help Brandon. Is this a corrupt Outlook? A reinstall? I am at a loss. Thanks for any advice !
|My System Specs|
|27 Nov 2012||#2|
| || |
I want to add that the user for this account is stating to this IT fellow - 'I don't want to hear from you...I have issues with Outlook. What I want you to do is fix it. Fix Outlook.'
Now that's a problem. The user, Brandon, gets no errors. I ran the Office Diag. Everything is perfect. I am certain Brandon is having difficulties and those difficulties are unpredictable. How can one fix Outlook 2007 if it generates no errors? I am thinking maybe I should setup a Thunderbird account for Brandon. Should I uninstall Outlook and reinstall ? I am certain that would do nothing to fix the issue. Thanks
|My System Specs|
|Similar help and support threads for2: Outlook 2007 - A Tormented User|
|How can I block user from adding email account on MS Outlook 2007?||Microsoft Office|
|Help! Copy Outlook Express data to Outlook 2007 on windows 7||Microsoft Office|
|Outlook 2007 and User Account Control||Microsoft Office|
|Outlook 2007, Exchange 2007, S/MIME and Winmail.dat||Microsoft Office|
|Move email addresses from Outlook Express to Outlook 2007||Microsoft Office|
|Transfer data from Outlook 2000/XP to Outlook 2007/Win7||Browsers & Mail|
|Export Outlook Express XP into Outlook 2007 Windows 7?||Browsers & Mail|
|Our Sites ||Site Links ||About Us ||Find Us |
© Designer Media Ltd
All times are GMT -5. The time now is 09:10 PM.