Problem using Outlook 2003 with Windows 7

Try using port 587 for outgoing.

DavidW7ncus: Interesting - I had used that port with something I had done earlier (one of the fixes I had tried) and got a different error. This time the error is "Unable to send test message. Please verify the e-mail address field." I checked it again and my email address is typed correctly. But since I'm getting a different error message, do you think we're getting closer to fixing this?

Thanks,
Tina

Yea, it's as bigmck said if one setting is wrong it won't work.
I just keep trying different combinations until i find the right combination.
Now that you have that message, try just the username part of the email address in the User Name field.

I should have said in my previous reply that when I got that error message I also tried just putting my username without the @comcast.net portion, but the error stayed the same. I also just tried retyping my email address in case my eyes weren't looking at it correctly - same error.

Boy, this is a bit frustrating! I can't imagine how people who work on IT issues for a living keep their sanity!

Tina

Try using port 110 for incoming.

Using port 110 for Incoming Server causes a new error message: Outlook could not connect to the incoming mail server....."

However, when I use port 110 and remove the check for encrypted connection that error goes away and I'm left with the previous error "Unable to send message. Please verify e-mail address field."

Tina

I just noticed this in Comcast instructions for Outlook 2002/2003

Don't bother with the "Test" function in Outlook - it often fails for no particular reason.

Source: E-Mail Client Settings (customer generated) - Comcast Help and Support Forums

I'd also make sure your anti-virus is not scanning emails, at least while you're trying to get this working...

I tried checking both boxes in Advanced tab and setting ports 995 and 465 - back to the error "The server was found, but there was no response from the server...."

My anti-virus is Malwarebytes (full version, not the free one); I also have Windows Security Essentials running - I was told by an IT guru that I should do that because my old laptop got hit with a really nasty virus. How could I tell if one of these program was causing me a problem?

Thanks!!!!!
Tina

Malwarebytes and MS Security Essentials don't scan emails so that's not an issue.

Are you not saving the Account because you can't successfully Test the settings when you are trying to create the account?

What that link says is don't bother with the "Test", just save the account anyway.
Then you would need to test it by sending and receiving an email after the Account is created.

I've never had to create and test an account this way, but it's worth trying.
You can always delete an Account if you ever need to.