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Windows 7: Problem using Outlook 2003 with Windows 7

27 Nov 2012   #1
equuscycle

windows 7 Home Premium 32bit
 
 
Problem using Outlook 2003 with Windows 7

I know I'm behind the times here, but my XP system was finally giving it up and I found a new Lenovo laptop with Windows 7. Everything I read, here and elsewhere, indicates that I should be able to load Outlook 2003 on a Windows 7 machine, but I can't send or receive email. I installed SP3 and verified everything is identical to the settings I'm using on my XP machine. And I rebooted the machine (the error message changed after I rebooted). When I attempt to send a test message I receive an error "Outlook could not logon to the outgoing mail server (SMTP). The problem could be the server name, your server may require authentication, or your server may not support SSL....."

Any ideas?
Thanks!


My System SpecsSystem Spec
28 Nov 2012   #2
Marshalhubs

Windows 7
 
 

Quote   Quote: Originally Posted by equuscycle View Post
I know I'm behind the times here, but my XP system was finally giving it up and I found a new Lenovo laptop with Windows 7. Everything I read, here and elsewhere, indicates that I should be able to load Outlook 2003 on a Windows 7 machine, but I can't send or receive email. I installed SP3 and verified everything is identical to the settings I'm using on my XP machine. And I rebooted the machine (the error message changed after I rebooted). When I attempt to send a test message I receive an error "Outlook could not logon to the outgoing mail server (SMTP). The problem could be the server name, your server may require authentication, or your server may not support SSL....."

Any ideas?
Thanks!
Hi,

What type of email account is configured in Outlook (POP or MAPI)?
If the email account is configured as POP, you may remove and configure the email account as MAPI by using Outlook connector.
You may download the latest version of Outlook connector using the link below configure the email account and verify the status:
32 Bit OLC 14.3
Download Outlook Hotmail Connector from Official Microsoft Download Center
64 Bit OLC 14.3
Download Outlook Hotmail Connector from Official Microsoft Download Center
My System SpecsSystem Spec
28 Nov 2012   #3
equuscycle

windows 7 Home Premium 32bit
 
 
Still not working

My email had been set up as POP3, since Comcast uses this. I downloaded the file and installed. When I opened Outlook again it asked me if I wanted to add a Hotmail account. I clicked to add and added my comcast.net address (is that correct or do I need to get a hotmail account and have my mail re-directed somehow?). When I tried to send a test message I received an error: "....error (0x80040126): 'The operation cannot be performed because the connection to the server is offline.'"

Thanks!
Tina
My System SpecsSystem Spec
30 Nov 2012   #4
Marshalhubs

Windows 7
 
 

Hi,

This error with the connector, have you tried reinstalling the connector?
Read this information about outlook hotmail connector and how to use it? http://office.microsoft.com/en-us/ou...010222518.aspx
My System SpecsSystem Spec
30 Nov 2012   #5
equuscycle

windows 7 Home Premium 32bit
 
 
Confused

Maybe I need to pay someone to do this for me......when I look up the info it sounds like it's talking specifically about reading hotmail email on Outlook. But my email is through Comcast. I tried reinstalling the connector, but the results are the same.

I really appreciate all your help, but I'm obviously missing something. Is this something a "novice" can really do or am I just being extremely dense?

Thanks.
My System SpecsSystem Spec
01 Dec 2012   #6
Irene

Windows 7 Home Premium 64bit
 
 

Tina, you should be able to do this yourself. Here in the link, are some set-up instructions from the Comcast website:
Set up Outlook 2003 to use port 587

My System SpecsSystem Spec
04 Dec 2012   #7
equuscycle

windows 7 Home Premium 32bit
 
 
Tried this....

Thanks, Irene, but unfortunately this doesn't work. I received an error that the server didn't support Secure Password Authentication (which is what these instructions tell you to check) - when I first tried setting it up and had a problem I discovered these instructions online. Since that didn't work I called Comcast. They gave me different settings to try; I then received an error that the outgoing server was found but did not respond. According to Comast, my setting were correct and I'd have to contact Microsoft. I did - after getting tossed around to 3 different people I found someone who said he could fix it - all I had to do was pay out $100. My response = thanks, but no thanks.

I continued researching a fix (which is how I ended up here), and found yet other instructions. When I changed my settings yet gain, I received an error: Outlook couldn't logon to the outgoing mail server (smtp.comcast.net). It then tells me the problem could be the server name, the server may require authentication (as above, this isn't supported), or the server may not support SSL.

That's why I'm wondering if I simply need to pay an IT person to do this, since I know how to follow directions but don't know enough to figure out what might be causing the errors when I follow the different instructions I find.

Any other ideas?
Thanks!!!!
Tina
My System SpecsSystem Spec
04 Dec 2012   #8
DavidE

Win 7 Pro x64 SP1, Win 7 Ult x86 SP1
 
 

If the User Name field does not have the full email address, try using the full address.
Outlook 2010 defaults this field to just the username part of the email address, and that often doesn't work.

What ports are you using for the incoming and outgoing servers?
What anti-virus do you use?
My System SpecsSystem Spec
04 Dec 2012   #9
bigmck

Windows 7 Home Premium 32-Bit - Build 7600 SP1
 
 

Quote   Quote: Originally Posted by equuscycle View Post
I know I'm behind the times here, but my XP system was finally giving it up and I found a new Lenovo laptop with Windows 7. Everything I read, here and elsewhere, indicates that I should be able to load Outlook 2003 on a Windows 7 machine, but I can't send or receive email. I installed SP3 and verified everything is identical to the settings I'm using on my XP machine. And I rebooted the machine (the error message changed after I rebooted). When I attempt to send a test message I receive an error "Outlook could not logon to the outgoing mail server (SMTP). The problem could be the server name, your server may require authentication, or your server may not support SSL....."

Any ideas?
Thanks!
I have Outlook 2003 on two different Win 7 machines and it works fine. Don't pay anyone to do this. We can figure this out. It only takes one setting to be wrong for the thing not to work. Did you by chance copy down your settings on your old PC? If not, try this link and if it doesn't work, we will try again. Use Outlook with Comcast e-mail - Outlook - Office.com
My System SpecsSystem Spec
04 Dec 2012   #10
equuscycle

windows 7 Home Premium 32bit
 
 
server settings

All - thank you so much for the help and links. I've tried everything suggested below and still get the message that the server was found but no response. My settings are:

Incoming mail server (POP3): mail.comcast.net
Outgoing mail server (SMTP): smtp.comcast.net
User Name now contains my full email address

Under More Settings:

General Tab: nothing checked - used defaults
Outgoing Server Tab: nothing checked - used defaults
Connection Tab: nothing checked - used defaults
Advanced Tab: Incoming server = 995, checked box for server requires encrypted connection; Outgoing server = 465, did not check box (these settings per Comcast help desk).

Thanks!
Tina
My System SpecsSystem Spec
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