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Windows 7: Outlook and Word 2003 ntdll.dll crash


03 Jan 2013   #1

Windows 7 Pro X64
 
 
Outlook and Word 2003 ntdll.dll crash

All, we recently just upgraded all PCs here at our call center to new HP 6300 Pro SFF PCs. All came with Windows 7 Pro x64.

I installed Office 2003 SP3 with all the latest office updates from windows updates. I have several users complain that Outlook and Word crash all the time. I have also seen internet explorer crash in their logs, but it all stems from C:\Windows\SYSWOW64\ntdll.dll.

Here is an error log for Outlook and Word:

Faulting application name: WINWORD.EXE, version: 11.0.8350.0, time stamp: 0x5089c280
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005
Fault offset: 0x0002e3be
Faulting process id: 0x13bc
Faulting application start time: 0x01cde5fe33840285
Faulting application path: C:\Program Files (x86)\Microsoft Office\OFFICE11\WINWORD.EXE
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 72d352ad-51f1-11e2-8863-ac162d0e5750

Faulting application name: OUTLOOK.EXE, version: 11.0.8326.0, time stamp: 0x4c1c2372
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005
Fault offset: 0x0002e3be
Faulting process id: 0x8a8
Faulting application start time: 0x01cde9c7a886d712
Faulting application path: C:\Program Files (x86)\Microsoft Office\OFFICE11\OUTLOOK.EXE
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: ec97d004-55ba-11e2-8b7a-ac162d0e5750

I have tried repairing office, re-installing office, and swapped out hard drives with new images and still get the same results. Removed IE9 and back down to IE8 and still getting same issue.


My System SpecsSystem Spec
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 Outlook and Word 2003 ntdll.dll crash




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