Outlook 2010 Account Settings won't open


  1. Posts : 13
    Windows 7 Home Premium 64bit.
       #1

    Outlook 2010 Account Settings won't open


    I can't get my outlook account settings to open. I click on file/account settings and nothing happens. The add account button works, the mailbox cleanup and rules and alerts buttons work. I've tried the following:

    1. Open Outlook in safe mode - no result
    2. Open Outlook as administrator - no result
    3. Open send/receive and folder tab - right click on account and select account properties - no result
    4. Open File/Options/addins/go disable all addins - no result

    I'm stuck. Any ideas

    Windows 7 64bit/ Office 2010 / Firefox
      My Computer


  2. Posts : 17,545
    Windows 10 Pro x64 EN-GB
       #2

    Hi Cquinn, welcome to the Seven Forums.

    Did you realize you need to click both Account Settings buttons, first one opens the second one:

    Outlook 2010 Account Settings won't open-outlook_account_settings.png
    (Click to enlarge.)

    The sequence is File > Info > Account Settings > Account Settings. The second Account Settings button that opens beneath the first one when it is clicked is easily taken as just a tooltip, but it really is a button you need to click.

    Kari
      My Computer


 

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