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Windows 7: Making a mess setting up Outlook 2007 with MS Exchange connection

17 Feb 2013   #1

Windows 7 Professional 64 bit
Making a mess setting up Outlook 2007 with MS Exchange connection

I've been digging myself deeper into a hole for about 4 hours, so this will be a longish first post to give as much info as possible.

I have Avast anti virus running as my preferred AV software. To date I have not needed to use Outlook, but this year its usefulness increased as it saves me accessing work emails through my browser (as well as maintaining the calendar and stuff). So, I start the first run set up. All went well until it asked me to log on to the exchange server. When I did so it refused, eventually telling me I had to turn off the SSL(?). From what I could see, I could only do that after the address was entered into the profile, which it won't let me do.

I did some digging and read (somewhere) that Avast was the problem. I tried temporarily disabling filters and logging on again, but no different.

As a test, I fired up my laptop, also Windows 7, disabled the Avast filters, started Outlook for first use, set up the Exchange connection, logged on fine. Restarted the filters, all good!

So next I try to reset Outlook to first run on my desktop. Can't do it. It resets Outlook to default, but doesn't bring up the set-up screen. I suppose I can uninstall Office all together (I'd only need to back up OneNote at this stage) and run a registry cleaner, but I'd rather not at this stage.

I tried importing the registry settings from the laptop (no lectures please). This sort of worked; it now tries to log on to exchange on start up, but still fails. Something is still blocking the connection. Any ideas on what the block is?


Fixed it, and feel like a right idiot. I realised that I had a system restore point a day before I had first tried to set up Outlook, so I used that. Knowing what NOT to do the second time around, set up access to MS Exchange like a breeze...

My System SpecsSystem Spec
19 Feb 2013   #2
Microsoft MVP

Windows 7 Ultimate x64

It is also possible to delete the email account or accounts to start over. This avoids the restore point or reinstalling Outlook.

In the Control paneL go to Mail. There you can manage the email accounts used by Outlook. If you were to delete all the email accounts that would do a reset to get the "start the first run set up" in Outlook.

FWIW, I generally avoid the "start the first run set up" by going to the Control Panel > Mail to configure all email acounts before launching Outlook the first time.
My System SpecsSystem Spec

 Making a mess setting up Outlook 2007 with MS Exchange connection

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