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Windows 7: Excel 2013 crashes after opening and using any xls/xlsx file

23 Feb 2013   #1
Rafales

Windows 7 Ultimate x64
 
 
Excel 2013 crashes after opening and using any xls/xlsx file

Hi Members,

when I open any XLS or XLSX file after few seconds or after doing any activity in any xls/xlsx file, Excel 2013 crashes (Office 2013 is updated to latest). There are no third party plugins enabled in Office 2013.





Note: I don't have any issues with Word 2013 or PowerPoint 2013.

My operating system is Windows 7 Ultimate with SP1 (64 bit)

Below mentioned software's are installed and with real-time enabled...
ESET NOD32 Antivirus 6.0.308.0 (64 bit)
Malwarebytes Anti-Malware 1.70
WinPatrol
Zemana AntiLogger
System Explorer 4.0
Stick Password 6.0
Hard Disk Sentinel 4.30


Application Error from Event Log
Faulting application name: EXCEL.EXE, version: 15.0.4454.1503, time stamp: 0x50b592fe
Faulting module name: EXCEL.EXE, version: 15.0.4454.1503, time stamp: 0x50b592fe
Exception code: 0xc0000005
Fault offset: 0x0127b52e
Faulting process id: 0x3e0
Faulting application start time: 0x01ce11ca85e9d41f
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE
Report Id: d1ff267b-7dbd-11e2-95be-50465db76fa6

Application Log Error message






I don't know what is causing Excel 2013 to crash. Requesting members to help me fix this issue.

Thanks and Regards
Rafales


My System SpecsSystem Spec
.
26 Feb 2013   #2
Saurabh A

Windows 7 64bit
 
 

Hi Rafales,

Please try start 'Excel' in 'Safe Mode' and check if it works. To start it in 'Safe mode automatically', click this link: http://go.microsoft.com/?linkid=9668693
- Click 'Run' in the 'File Download dialog box', and follow the steps in the 'Microsoft Fix it wizard'

If 'Excel' still does not work as expected, a conflict with another program is likely. Try to restart 'Windows' in 'Safe mode', and perform the previous steps again to run 'Excel in Safe mode'; and check results.

Do reply with the findings; will take it forward from there.


My System SpecsSystem Spec
03 Mar 2013   #3
Rafales

Windows 7 Ultimate x64
 
 

Hi Saurabh,

Thanks for your reply.

I tried as you said but I got this message...

Anyway I'm planning to re-instal Office 2013 some time later. Thanks Saurabh


Attached Images
 
My System SpecsSystem Spec
.

03 Mar 2013   #4
Saurabh A

Windows 7 64bit
 
 

Hi Rafales,

Looks like the 'Microsoft Fixit' could not get 'Excel' to start in 'Safe Mode'. Would suggest you could try starting 'Excel' in 'Safe Mode' manually to see if that helps. Please refer to the following 'article' to try opening Excel in 'Safe Mode' manually: Work with Office safe modes - Excel - Office.com

You may give this a shot before attempting 'Office re-install'.
Hope this helps. Do reply with the findings.

My System SpecsSystem Spec
03 Mar 2013   #5
Rafales

Windows 7 Ultimate x64
 
 

Hi Saurabh,

I opened Excel 2013 in "Safe Mode" and opened an XLSX file and I was doing a search for a word in excel and I got the below mentioned message in "Safe Mode". No idea what is causing this issue.

Later I will re-install Office 2013. Thanks again for your kind help


Attached Images
 
My System SpecsSystem Spec
03 Mar 2013   #6
Saurabh A

Windows 7 64bit
 
 

Hi Rafales,

Thank you for the reply.

You may also try repairing 'Office' to see if that helps:
- Click Start > Control panel > Programs > Program and features > Locate & Highlight Microsoft Office > Click Change > Click Repair > Recheck results.

The issue may not necessarily point at a corruption with 'Excel'. Please check if you face similar issue while using any other 'Office Application' also.

Hope this helps. Do reply with the findings.


My System SpecsSystem Spec
04 Mar 2013   #7
Rafales

Windows 7 Ultimate x64
 
 

Hi Saurabh,

Thanks again for your suggestion and help. I repaired Office 2013 in the method as suggested. After completion of Office 2013 repair I'm still having the same issue with Excel 2013. I tried with different excel files but the result is same as mentioned above.

But Word 2013 and PowerPoint 2013 works fine without any issues.

Thanks and Regards
Rafales
My System SpecsSystem Spec
04 Mar 2013   #8
Saurabh A

Windows 7 64bit
 
 

Hi Rafales,

Excel also crashed when it was used in 'Safe Mode'. Though unlikely, you may still check for the current 'add-ons' installed. Please try disabling the add-ons and see if that helps: Add or remove add-ins - Excel - Office.com

Since the repair option did not work, it may point at an issue outside excel also; may be a conflict with the anti-virus or another program (In that case, Office re-install may also not work). Would suggest an 'anti-virus scan' to check for infections. If no issues are detected, you may temporarily remove the 'security software' to see if that helps. You may also try performing a clean boot to see if the application causing conflict can be isolated: How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

Do reply with the findings.

My System SpecsSystem Spec
06 Mar 2013   #9
Rafales

Windows 7 Ultimate x64
 
 

Hi Saurabh,

As you told I had a PDF writer removed in add-ons from Excel 2013 and there no other third-party add-on I could find in Excel 2013. And after uninstalling all third-party add-ons I checked again but still the problem exist. Since I'm running Eset Antivirus 6, I have heard about issues of Microsoft Outlook crashing due to Eset antivirus 6. You might be right that some external software like antivirus / other third party software could be the reason for Excel 2013 crashing. Let me try uninstalling antivirus and see how excel works. Just recently I had installed Windows 7 in my desktop and I don't want to do a OS re-install again.

Thanks and Regards
Rafales
My System SpecsSystem Spec
06 Mar 2013   #10
Saurabh A

Windows 7 64bit
 
 

Hi Rafales,

Thank you for the reply.

It is likely that 'Eset Anti-virus' is the root cause; uninstalling it may produce decisive results. If the issue persists, please attempt a clean boot also; may help you isolate the program causing interference.

Also share if you made any 'software/hardware' change to the computer immediately before you started facing the issues. Do reply with the findings; will take it forward.

My System SpecsSystem Spec
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