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All MS Office icons now 'There was a problem sending the command'
Hi,
Win7 newbie (Oct 11) but Win3, 95, 98, NT, XP experienced..
ASUS UX32A laptop, Win7 Home Premium x64, 4GB Ram, 100GB Sytem drive, Core i5 processor/s
I'm struggling to find the reason/fix for the well documented problem of Office shortcuts suddenly starting to report the error 'There was a problem sending the command to the program' and opening the application without the associated file. Both application and file seem fine as they can be made to work together by opening the application and using its Open File command to open the file.
I am using Office 2007, Visio 2007 and Project 2007 and all behave the same way. The behaviour started about a fortnight ago and there was no significant event that I can think of - no new programs, updates or websites visited..
So far, by trawling the internet, I have found the following fixes (that appear to have worked for some people) and eliminated them. I am at the point of re-installing Win7 but am trying to avoid that because I am new to the installation process.
I have eliminated:
Scan for virus/malware
Renaming Office templates and recreating them e.g. Word's Normal.dotm
Toggling 'Run as administrator' and leaving off (both on the application and its shortcut)
Varying the compatibility between XPSP3, WIN7 and off (both on the application and its shortcut)
Toggling the 'Ignore DDE' flag in Excel (I can't find anything similar in Word)
Changing the default printer
Checking the association is correctly set to the application
Creating a new user and testing under that user
Re registering the applications using startup switch /r (under elevated command prompt)
Running 'sfc /scannow' to verify Win7
Registering ole32.dll
Reverting program updates
Reinstalling office
Reinstalling Microsoft Net
Clearing any 'command' entries from the registry 'shell' entries
That's 14 so far. The only one which gave me any clue was the last one. There were some odd looking values in the registry and by deleting every key which began with the first few characters of this key, Excel started to open the file even though it reported the error. Given that the above actions appeared to work to for some people, I'm leaning towards it being virus/malware activity.
Question 1 - Is there anything else I can try
Question 2 - If I remove Office again, is there a tool which will strip out every registry entry relating to it, so that I can try a clean install?
I apologise for starting a new thread on an old topic. I ask for mitigation because I think that I've read pretty well every thread raised on the subject and haven't found a consistent problem definition/solution and I'm stuck.
Thanks
John
Last edited by g0gcd; 23 Feb 2013 at 17:53. Reason: Spulling error