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Windows 7: Microsoft Customer support gone wrong

22 Apr 2013   #1

Windows 7 Home Premium 64
 
 
Microsoft Customer support gone wrong

Hi there.
I went to the support page for Office but when you must key in the product ID it does not accept the ID. The reason as to why it is doing this: it is asking for the Windows OS product key and not the Office key. Of course if I do key in my OS key, it being an OEM version, it will prompt me with support not being supported or i could choose to pay. But I do not have an OS issue I have a Windows Office issue. All attempts at getting 'Office help' always direct me to the one and same page.
After a few attempts here and there and getting nowhere and getting somewhat upset I then choose the option to get help from "The Community" and guess what it takes me back to the same pages above.
I start here:
Support - Office.com
As you can see (if you hover your mouse over the link) it clearly says, 'office' in the URL
then I go to here:
Microsoft Support.
Again one can clearly read 'office' in the URL
I now have 3 options, 2 of which are: 'Get live help' and 'Ask the Community:
both however take you to the one and same link:
Microsoft Support
WOW guess what? Office is now repeated twice in the URL
which of course explains the stupidity, and endless loop. that one soon encounters.
Does anyone have any clue as to where I may go to get Live help for a product that I bought directly from Microsoft themselves, not Amazon, not a local store but the actual Microsoft website.
Looking at my order and bill shows nowhere for contact except where I can verify my order (delivery)
Thank you


My System SpecsSystem Spec
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22 Apr 2013   #2
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Without knowing what specific Office product you are searching for help with, I don't get the results you do.
My System SpecsSystem Spec
22 Apr 2013   #3

Windows 7 Home Premium 64
 
 

You don't/ really? how interesting. I clicked on Office 2010 in the left column
which takes me here: Microsoft Support
It says,
Office 2010 suites

Select a topic
There is only one topic as you can see and that is not what concerns me. From there I get to here:
https://support.microsoft.com/oas/de...direct=1&sd=gn
Then I choose 'Office professinal and Academic' (I have tried student as well and another 1)
and get here: https://support.microsoft.com/oas/de...direct=1&sd=gn
I click on 'Use it for personal use and it takes me here
https://support.microsoft.com/oas/de...5&gsaid=620835
where i need to select a support topic
Here I need to choose either "Other" or "Word" and "Other" and it takes me here:
https://support.microsoft.com/oas/de...5&gsaid=620835
and here is where it asks me to key in my Product key, as described but OS P key and not Office key
and then its time to start all over to get you back to the same place no matter what choices are made.

BTW I notice your USA flag. I clicked on Canada when it comes to country since that is where I bought it. Microsoft Canada website
My System SpecsSystem Spec
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22 Apr 2013   #4
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Being in Canada may be the issue. Getting started with Microsoft Office 2010 - Office.com Is what I get if I click on Office 2010 in the first link in your first post. Is this the page you see?

Microsoft Customer support gone wrong-2010.jpg


My System SpecsSystem Spec
23 Apr 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Pro 64 SP1
 
 

Try using your office PID instead of the OS,


Attached Images
 
My System SpecsSystem Spec
23 Apr 2013   #6

Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1
 
 

I am not that patient with web sites and my codes, I would have called M$ up long ago.
My System SpecsSystem Spec
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 Microsoft Customer support gone wrong




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