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Windows 7: PowerPoint 2010 crashes when inserting SmartArt?


01 May 2013   #1

Windows 8 64
 
 
PowerPoint 2010 crashes when inserting SmartArt?

we have an issue when inserting SmartArt with PowerPoint 2010, if I select hierarchy, and then try to type in the name and organization chart, you get a powerpoint crash and attempted restart?

the eventvwr message just points to the ntdll.dll crashing? which I have attached details of.
any help much appreciated!.

Log Name: Application
Source: Application Error
Date: 01/05/2013 15:54:32
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: **************
Description:
Faulting application name: Powerpnt.exe, version: 14.0.6009.1000, time stamp: 0x4cc1a4ed
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba58
Exception code: 0xc0000374
Fault offset: 0x000ce653
Faulting process id: 0xa67c
Faulting application start time: 0x01ce467bc2fd47a2
Faulting application path: c:\Program Files (x86)\Microsoft Office\Office14\Powerpnt.exe
Faulting module path: C:\WINDOWS\SysWOW64\ntdll.dll
Report Id: 07781ea6-b26f-11e2-ba61-3e7673d34aa9
Event Xml:
<Event xmlns="Error">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-05-01T14:54:32.000000000Z" />
<EventRecordID>10682</EventRecordID>
<Channel>Application</Channel>
<Computer>******************</Computer>
<Security />
</System>
<EventData>
<Data>Powerpnt.exe</Data>
<Data>14.0.6009.1000</Data>
<Data>4cc1a4ed</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.17514</Data>
<Data>4ce7ba58</Data>
<Data>c0000374</Data>
<Data>000ce653</Data>
<Data>a67c</Data>
<Data>01ce467bc2fd47a2</Data>
<Data>c:\Program Files (x86)\Microsoft Office\Office14\Powerpnt.exe</Data>
<Data>C:\WINDOWS\SysWOW64\ntdll.dll</Data>
<Data>07781ea6-b26f-11e2-ba61-3e7673d34aa9</Data>
</EventData>
</Event>

My System SpecsSystem Spec
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 PowerPoint 2010 crashes when inserting SmartArt?




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