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#1
Word Starter 2010, Windows Live Mail, My Documemts issues
Banged my head enough on this one. Customer complained that he could not open a Word attachment in is Windows Live Mail (Win 7 64-bit). When I double-click on the attachment, Word Starter 2010 would start but then hangs on the "Starting Microsoft Office Click-to-Run" pop-up. He also complained that he could not open any docs from his My Document folder. Correct, we could not open any Office docs with his Starter software.
I ran a "change" (i.e., repair) from Programs & Features (selected the "Remove all Officer user settings related to this product option) and it succeeds "OK". I open Windows Live Mail and then open the word attachment and voila, it opens!!! I check a few more emails with Office attachments and they open fine.
HOWEVER -- I then go to My Documents and Word Starter cannot open a document. It hangs again.
I go back and repeat the process in Programs & Features, come back to My Documents, and voila, the documents open just fine. Go into Windows Live Mail and guess what, I can't open those attachments.
In a nutshell ---- I fix one (e.g., repair via Programs & Features) and it breaks Windows Live Mail attachments. I fix Windows Live Mail attachments to open, but then it breaks the capability to open documents out of My Documents. Ad infinitum.
I hate the work-around to have to save the attachment to My Documents and then open it but it is better (as per the customer) than from within Mail. I hate half-baked solutions. And he claims it all worked fine up to about 2-3 weeks ago.
ANY directions would be appreciated / help /suggestions, etc., short of downloading some funky 3rd party software to run at a cost. BTW: the customer wants to avoid having to upgrade to Office for $220.
Oh yeah, PDF files open fine all the time from within Mail.