All docs in library locked ??

Hi,

I haven't been around for a bit, busy getting all the viruses Norton missed fixed. Grrrr. So now I have a new problem I can't figure out how to resolve. I open files (documents) from Library searches and almost always, when I try to save it the file says "file cannot be saved due to permission error." Also when I open files almost 100% of time I get a "READ ONLY" file. And when I try other functions "file locked by Lisa.

Guess what, people- I don't even know HOW to lock a file or make it "read only" or do anything with permissions. Does anyone have an idea what might be going on here? So often I have to "create a local copy" to merge with the "read only" copy later.

I am going batty!

Also, when the files are open, they all are grey pages with nothing on them, and they all say "for non-commercial use."

Thanks for any help you can give me...and speak to me like I'm a 5 year old, I am NO computer genius.

Lisa

Hi Lisa288

If I may ask what virus did you have ? Was it an FBI randsomware type of a virus ?

Can you open the log. Open Norton, click on "History", and the choose "Scan Results" from the drop-down box.

Upload the log

Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .

By chance could you be searching while you are guest account instead administrator?