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Windows 7: Office 2010 SP2 Released - Any Issues With Updating??

29 Jul 2013   #31
robinb9

Windows 7 Pro 32/64 bit and Windows 10 Pro 32 Bit/64bit
 
 

ok I went to the website and picked up service pack 2 (32bit) and after the install same error msgs

but i did notice something when outlook loads, it puts in a Microsoft exchange add on as it is loading up
I am wondering if this has anything to do with the problem.

I uninstalled the service pack- error msg gone when opening outlook

I am not using an exhange account but by default MS puts this add on in


My System SpecsSystem Spec
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29 Jul 2013   #32
robinb9

Windows 7 Pro 32/64 bit and Windows 10 Pro 32 Bit/64bit
 
 

this is what installs when it opens

Outlook loaded the following add-in(s):
 
Name: Microsoft Exchange Add-in
Description: Exchange support for Unified Messaging, e-mail permission rules, and calendar availability.
ProgID: UmOutlookAddin.FormRegionAddin
GUID: {F959DBBB-3867-41F2-8E5F-3B8BEFAA81B3}
Load Behavior: 03
HKLM: 1
Location: C:\Program Files (x86)\Microsoft Office\Office14\ADDINS\UmOutlookAddin.dll
Boot Time (Milliseconds): 62
Name: Outlook Change Notifier
Description: Detects changes to contacts and calendars
ProgID: OutlookChangeNotifier.Connect
GUID: {12E6A993-AE52-4F99-8B89-41F985E6C952}
Load Behavior: 03
HKLM: 1

I am wondering if this is causing the problem since it does put this add in
robin
My System SpecsSystem Spec
30 Jul 2013   #33
jimbo45

Linux CENTOS 7 / various Windows OS'es and servers
 
 

Hi there
I've checked ALL the computers I've installed my update on -- I don't get the error on any of the other machines either.

The only other difference I can see is that all my OUTLOOK email accounts were configured with IMAP and not POP3 so that could be another issue (although why I've no idea).

(Incidentally you are better off using IMAP if you have email on a number of machines as it's much easier to keep the emails in sync on all the computers rather than have to mess around downloading / deleting email from the server(s) via POP3).

Sorry on this one then -- can't help you any more -- maybe I've just been lucky.

Cheers
jimbo
My System SpecsSystem Spec
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30 Jul 2013   #34
robinb9

Windows 7 Pro 32/64 bit and Windows 10 Pro 32 Bit/64bit
 
 

I think you are lucky because one of my accounts are imap, 2 pop and I went on one of my clients who have this problem and they only have imap accounts, but it was an interesting thought
My System SpecsSystem Spec
30 Jul 2013   #35
bbinnard

Win7-64
 
 

Close - but no cigar!

Apparently my problem has to do with a missing MSOCACHE folder. I deleted this to save space on my SSD drive. There are no formal instructions on how to get it back, but after some searching I found this:

Copy all files from ProPlus.WW map in Office 2010 Pro CD/ISO and paste into C\MSOCache\All Users\{90140000-0011-0000-1000-0000000FF1CE}-C. If this map don't exist, create one and paste.

Run update (SP2) from downloaded .exe file (with Office 2010 Pro CD in computer).


So I did that and ran the SP@ installer again. It got farther - actually went through installing files - but then asked for the Office 2010 Pro CD (which I have.) It said it was looking for file ProPlusrWW.MSI which I found in the ProPlysr.WW directory on the CD. So I pointed to this and then got the inevitable "Installation Failed" message.

I found these lines in the SP2 installer log file:

MSI (s) (B0:5C) [15:44:49:586]: Windows Installer installed an update. Product Name: Microsoft Office Professional Plus 2010. Product Version: 14.0.7015.1000. Product Language: 0. Manufacturer: Microsoft Corporation. Update Name: Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition. Installation success or error status: 1603.

MSI (s) (B0:5C) [15:44:49:586]: Note: 1: 1729
MSI (s) (B0:5C) [15:44:49:586]: Product: Microsoft Office Professional Plus 2010 -- Configuration failed.

MSI (s) (B0:5C) [15:44:49:586]: Windows Installer reconfigured the product. Product Name: Microsoft Office Professional Plus 2010. Product Version: 14.0.7015.1000. Product Language: 0. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 1603.

Stuck again.
My System SpecsSystem Spec
30 Jul 2013   #36
sygnus21

Windows 10 Pro
 
 

LOL just installed Office 365, check for updates and see there's a SP2 update for 2010.

Anyway did he update as I've still got 2010 temp installed. Haven't notice any issues, though I'm currently using 365.
My System SpecsSystem Spec
01 Aug 2013   #37
GRoston

Windows 7 x64
 
 

I need to install this service pack on multiple computers. So, I downloaded the file and installed it on one of the machine in question. The 'problem' is that MS Update is still indicating that the service pack needs to be installed. How do I fix this problem?

Thanks!
My System SpecsSystem Spec
01 Aug 2013   #38
robinb9

Windows 7 Pro 32/64 bit and Windows 10 Pro 32 Bit/64bit
 
 

maybe you should wait till microsoft fixes it, they are aware of problems with it and stated they are working on a fix, I uninstalled it and am awaiting for this fix too because I also have to put it on mutiple client computers
My System SpecsSystem Spec
02 Aug 2013   #39
jimbo45

Linux CENTOS 7 / various Windows OS'es and servers
 
 

Hi there
I've also tested the update with Windows 8.1 Enterprise and the Office 2010 was fine -- I just can't replicate your error on any machine -- tried XP, Windows 2003 server, Windows 7 Enterprise, Windows 8 Enterprise and Windows 8.1 preview Enterprise.

Running Office 2010 32 bit version -- not sure if that has anything to do with it. We've got too many EXCEL addins etc to use the 64 bit version of office - where these addins won't work --I've already tried those so we are staying with the 32 bit version.

Anyway it's obviously a problem --just shows how DIFFICULT fixing anything to do with computers is --sometimes what works perfectly on one set of machines fails on another even if it's the SAME software. !!!

Sorry I can't help anymore on this one.

Cheers
jimbo
My System SpecsSystem Spec
02 Aug 2013   #40
robinb9

Windows 7 Pro 32/64 bit and Windows 10 Pro 32 Bit/64bit
 
 

Weird, Microsoft is aware of the problem as they posted on their office forums and is working on a fix, btw I have office 2010 running 32 bit too, so I am waiting for the hot fix before I reinstall it
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 Office 2010 SP2 Released - Any Issues With Updating??




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