|30 Sep 2013||#1|
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Opening word documents everything is encoded....
well a co worker sent me an email with a document attached she couldn't open. I opened it and it was encoded gibberish, now everything I try to open looks like this ï‰7‹ø~f°/öy¸+ ˜Ä*ó
I am not sure what broke to try and fix it. I can't open any document it seems that one document broke every document I had. Any ideas I am completely stumped on this one.
|My System Specs|
|30 Sep 2013||#6|
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Anytime someone says "... an eMail that couldn't be opened.... then everything I opened was garbled..." it leads me to believe that the eMail attachment contained a virus. This might not be the issue, but...
The 1st thing I would do is run a full regiment of Maleware programs
start with the AV runtime on your machine
Bootable Offline scanners:
RogueKiller: Download RogueKiller (Official website)
Download the version for your system (x86 or x64)
Ignore the warning "This program is not commonly doanloaded and could harm your computer"
Open the folder or navigate to the save location in Windows explorer
Right-click RogueKiller and select Run as Administrator
Pre-scan does not load in Windows 7 x64. The "Driver" (DRV) square will be RED
Close all browsers and any other open windows
Press the SCAN button
A text file, RKreport or RKreport[#], is created on your Desktop
exit RogueKiller without taking any action - do not delete items found at this point, just exit.
Copy the text of the report and post it on this thread
Please use a "code" box by hitting the # icon on the posting menu and pasting your report between the [CODE][/CODE] tags
RogueKiller V8.5.2 _x64_ [Feb 23 2013] by Tigzy mail : tigzyRK<at>gmail<dot>com Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/ Website : http://tigzy.geekstogo.com/roguekiller.php Blog : http://tigzyrk.blogspot.com/ Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version Started in : Normal mode User : Slartybart [Admin rights] Mode : Scan -- Date : 02/23/2013 14:17:42 | ARK || FAK || MBR | ¤¤¤ Bad processes : 0 ¤¤¤ ¤¤¤ Registry Entries : 0 ¤¤¤ ¤¤¤ Particular Files / Folders: ¤¤¤ ¤¤¤ Driver : [NOT LOADED] ¤¤¤ ..... ..... Finished : << RKreport_S_02232013_02d1417.txt >> RKreport_S_02232013_02d1417.txt
The default save location is your Downloads folder.
AdwCleaner is a standalone executable, there is nothing to install.
Please download the Farbar Service Scanner to your Downloads folder (default download location)
This is a standalone utility, there is nothing to install.
Launch the scanner (FSS.exe) from the saved location
Tick ALL scan options
Cliick the Scan button
When the scan completes, a report will open - copy and paste the Farber result report in a post on this thread.
If it is too large, place the report into a zip file and attach it to the post.
The report, FSS.txt, is created in the same folder as the executable. If you saved Farbar Service Scanner to Downloads, the results report will also be in Downloads.
|My System Specs|
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