Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: General Mail Failure - Routing Recipient in Word 2003

23 Oct 2009   #1

Microsoft Windows 7 Professional
General Mail Failure - Routing Recipient in Word 2003

I've loaded Windows 7 and Office 2003 on my desktop. However whenever I try to Route Recipient from Word it start by giving me a message that says.

A program is strying to access e-mail addresses you have stored in Outlook. Do you want to allow this? If this is unexpected, it may be a virus and you should choose "No".

I respond to Allow access and then choose a recipient from my address book to send to only to receive this message.

General mail failure. Close Microsoft Office Word, restart the mail system and try again.

I've tried closing word and Outlook and restarting them with no sucess. I've researched and found this problem when Vista was first released but the registry entry fixes identified as work arounds there don't work. Does anyone have an answer to how we can still use the routing recipient in Word 2003 while in Window 7.

Judith McEntee
Oregon State Board of Nursing

My System SpecsSystem Spec
14 Apr 2010   #2

Windows 7

Did you ever get this issue resolved?

Or, can you post the Vista reghacks that you used?

My System SpecsSystem Spec
20 Sep 2010   #3

Windows 7 Professional (x64) Service Pack 1 (build 7601)
I'm having the same problem

I've searched the internet for a long time looking for some clue to resolving this problem. Surely someone knows something.
My System SpecsSystem Spec
07 May 2011   #4

Windows 7 Pro 32bit

Microsoft has not provided a work around to this problem. They have also removed this feature in the next generation of Office products. The only solution I've found is this third party product:
My System SpecsSystem Spec
08 May 2011   #5

Windows 7 Home Premium 64bit

This is a very old thread. However, for anyone experiencing this problem, this might help:
You cannot send a document as an e-mail message from an Office 2003 or Office 2007 program
My System SpecsSystem Spec

 General Mail Failure - Routing Recipient in Word 2003

Thread Tools

Similar help and support threads for2: General Mail Failure - Routing Recipient in Word 2003
Thread Forum
Word couldn't send mail because of MAPI failure Unspecified error Microsoft Office
Solved Send To Mail Recipient Problem in Win 7 Browsers & Mail
Outlook 2003 Displays one recipient in text only Microsoft Office
Mail Recipient Connect To Hotmail Browsers & Mail
What Happened to Send To > Mail Recipient Browsers & Mail
Send to mail recipient Software

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:51 PM.
Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App