Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Email body mysteriously disappearing!


08 Dec 2013   #1

Windows 7 64x
 
 
Email body mysteriously disappearing!

Not sure where to begin on this one.

A clients outgoing emails have started ditching the body text before arriving at the recipient end. Everything else arrives, attachments etc.


They use Outlook 2003 on Win 7. The problem happens rarely but enough to make it embarrassing and it can apparently happen with any recipient.

I could start troubleshooting but they are heavy users of email and pretty much anything I do will cause chaos.
I did however try switching off html and that seems to have helped... but why???

Many thanks in advance!

My System SpecsSystem Spec
.

08 Dec 2013   #2

Windows 8
 
 

The culprit might be any application or plugin that "filters" their mail, probably an antivirus. There are known problems with AVG producing blank email bodies for example, it also happens with NOD32 and probably others. Keep in mind this could be on both ends.

More info :
Email functionality issues with ESET Smart Security: Solution checklist - ESET Knowledgebase
AVG | AVG Support and Discussion Forums
My System SpecsSystem Spec
10 Dec 2013   #3

Windows 7 64x
 
 

Ha, good thinking, they have eset smart security. I'll update it to v7 and see what happens. Thanks muchly!!
My System SpecsSystem Spec
.


Reply

 Email body mysteriously disappearing!




Thread Tools



Similar help and support threads for2: Email body mysteriously disappearing!
Thread Forum
HELP: how can I make windows live mail 2011 show the email body again Browsers & Mail
email body shown as attachment Browsers & Mail
Files Mysteriously Disappearing from Hard Drive Hardware & Devices
OLK 07 subject heading in the body of the email from a auto response. Microsoft Office
Files mysteriously disappearing from external drive ??? System Security

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:49 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33