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#1
Office 2013 shows templates error after being Sysprepped
Here is my setup:
- I installed Windows 7 Professional.
- I entered Audit Mode (which automatically logged me in as the built-in Administrator user) and installed the entire Office 2013 Professional Plus suite.
- In Audit Mode, I opened Word 2013 to get through the "new user" prompts, such as the opening movie that plays in all Office 2013 programs. I did this to ensure that any new users who log into the computer would not need to sit through these "new user" prompts.
- I ran Sysprep with the CopyProfile setting in the Unattend.xml file, with the /generalize switch, and the /oobe switch. The CopyProfile setting copies settings from the built-in Administrator account to any new user who logs into the system.
Everything seemed to work, but there is a problem: when any user -- all of which are standard users rather than administrator users -- logs into the system and runs any Office 2013 program that has templates (such as Word, Excel, and PowerPoint), the templates on the Start page do not appear. In their place, the following error message appears on the Start page where the templates would normally be listed:
"Sorry, we had trouble getting the featured templates and can't show them right now."
Below the error message is a link that reads “Work Offline.” If you click the “Work Offline” link, templates do appear as they should.
If I login as the built-in Administrator account, this problem does not occur at all when logging into Office 2013 programs.
Any ideas?