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Windows 7: Office 2010 Error 1923 Service osppsvc could not be installed

04 Jan 2014   #1
Husaberger

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Office 2010 Error 1923 Service osppsvc could not be installed

Began getting this error with previously normally functioning office 2010. Attempted repair with no positive results.

Uninstalled with plans to reinstall but unable to do so. Get the above mentioned error plus 'verify that you have sufficient privileges to install system services.'

Ran MS fixit for this problem but no positive results


My System SpecsSystem Spec
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04 Jan 2014   #2
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Did you restart your computer after uninstalling Office 2010, before reinstalling it.
My System SpecsSystem Spec
04 Jan 2014   #3
Husaberger

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Yes. About 10 times...
Uninstalled, deactivated Microsoft Security Essentials, restarted and then attempted reinstall
My System SpecsSystem Spec
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04 Jan 2014   #4
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Refer to this website & read through methods of removing Office 2010.
How to uninstall or remove Microsoft Office 2010 suites - support - Office.com

Hope this works for you.
My System SpecsSystem Spec
04 Jan 2014   #5
Husaberger

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you for quick reply
Yes. Uninstall did not work from control panel so I used fixit to remove it
It is gone
Problem now is reinstallation...
My System SpecsSystem Spec
04 Jan 2014   #6
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

As you are having problems reinstalling office 2010 I would think the previous installation has not completely uninstalled.

You may have to resort to the Manual Method that is shown in that Website I mentioned in post#4, as there may be items in the registry that are blocking the reinstall.

If you decide to change the registry be sure to back it up first & follow the recommendations carefully, so as not to make any errors.
My System SpecsSystem Spec
05 Jan 2014   #7
Irene

Windows 7 Home Premium 64bit
 
 

My System SpecsSystem Spec
06 Jan 2014   #8
Husaberger

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you for suggestion Irene
Had already tried the fixit but did so again a few times with similar results
Have read that this may be related to the fact that it I have Pro Plus which is an enterprise edition
Does anyone have an opinion on this?
My System SpecsSystem Spec
06 Jan 2014   #9
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Quote   Quote: Originally Posted by Husaberger View Post
Thank you for suggestion Irene
Had already tried the fixit but did so again a few times with similar results
Have read that this may be related to the fact that it I have Pro Plus which is an enterprise edition
Does anyone have an opinion on this?
As far as I know the Enterprise Edition is volume licensed. Are you still associated with the organisation that has the license & if so you may have to seek their help with this problem. If you are no longer associated with them then you may be in breach of the licensing arrangements.
I think this may be what is causing the problem you mentioned in your first post "verify that you have sufficient privileges to install system services."

I really don't know much about Office Pro Plus Enterprise editions. I have & use Office Pro 2013 which is a retail version.
My System SpecsSystem Spec
06 Jan 2014   #10
Irene

Windows 7 Home Premium 64bit
 
 

I just came across a thread which suggests a resolution. However, it does include a registry change, so please ensure that you create a Restore Point and back-up the registry BEFORE making any changes.

Backing up the registry - Microsoft Windows Help

Error 1920. Service 'Office Software Protection Platform' (osppsvc) failed to start. Verify that you have sufficient privileges to start system services.
My System SpecsSystem Spec
Reply

 Office 2010 Error 1923 Service osppsvc could not be installed




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