Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: problem with Outlook Webaccess

01 Feb 2014   #11
GerbenB

Windows 7 Home Premium SP1, 64 bit
 
 

Oops.

I posted the SURT-log here yesterday, I thought. Must have pushed a wrong button. New try.
It looks scarily normal ....

Gerben.




Attached Files
File Type: log CheckSUR.persist.log (397 Bytes, 3 views)
My System SpecsSystem Spec
.
01 Feb 2014   #12
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

No errors detected in the log - that's a good sign.

This is an interesting thread; the SFC log looks good, the SFC Cmd window states errors, the SURT is good.

I'm going to step back again and see where Tom wants to go.

Bill
.
My System SpecsSystem Spec
02 Feb 2014   #13
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Gerben,

This is quite possibly the strangest SFC issue I've ever dealt with, and I have to say, I'm not quite sure where to go with this one. I will ask a few friends for assistance, but in the mean time can you try running SFC from boot:

SFC /SCANNOW : Run in Command Prompt at Boot

I don't usually advise this as it doesn't offer any advantages, but in this case it may well.

Tom
My System SpecsSystem Spec
.

04 Feb 2014   #14
GerbenB

Windows 7 Home Premium SP1, 64 bit
 
 

Hi Tom,

I used a different method from the one described in the tutorial. I went into the startup menu and started the command prompt in safe mode. I thought it'd be easier that way and probably would not make a difference. If it does, tell me, and I'll do it again from a boot command prompt from a Windows 7 DVD. Just didn't have one handy.

CBS.txt file is attached (zipped). Windows told me again it found some flawed files it can't fix.

Maybe telling you exactly what problems I'm experiencing might help you locate the problem ? Any use to make a description ? There's a very strange workaround involving toggling internet explorer safe mode on and off. Not very practical, actually. But it might hint on the cause of the problem.

Gerben.
My System SpecsSystem Spec
04 Feb 2014   #15
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Gerben & Tom,

I took a quick look at the cbs log and thought perhaps a different tact might shed some light. so I searched the file for "error" (nothing found) and for "fail".

I've attached the resulting SFC_'fail'-srch.txt file. I don't know what the upload erros are or if they might be causing the Cmd Screen to display an error when the CBS SFCdetails.txt file looks good.

Back to being an observer.

Bill
.


Attached Files
File Type: txt SFC_'fail'-srch.txt (2.6 KB, 4 views)
My System SpecsSystem Spec
07 Feb 2014   #16
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

@Bill,

Nice try, but all of those errors are perfectly normal. Open up your CBS log and you'll see the same

@Gerben,

I asked a friend (who knows a lot more than me about all of this) for help with this thread and this has stumped him - not many things do! It's something we've both run into before but have no idea what could possibly cause this, especially when the logs are so uninformative. As much as I hate to say this, I think your best bet at this stage is to do a repair install:

Repair Install

Sorry I couldn't have been of more help, but this is somewhat of a strange race condition.

Tom
My System SpecsSystem Spec
24 Feb 2014   #17
GerbenB

Windows 7 Home Premium SP1, 64 bit
 
 
Problem solved, sort of ...

Hi Tom (and Bill),

Thanks again for trying to help me out. Sometimes Windows 7 and Microsoft work in such wondrous ways that simple solutions and answers are hard to find. Sorry it wasn't possible to get back to you sooner: I had a week off (helping my son to move) and was very busy afterwards at work.

I tried one last thing, because I was afraid a repair install would eventually lead to a total reinstall.
The problem occurred in IE10, as I wrote. I had uninstalled IE 10 earlier (uninstalling microsoft update), but tried it once more, because, you know, well you never know.
And then all of sudden, I was able to use Outlook Webaccess without any problems in IE9. I then upgraded to IE10 again, hoping the problem would have disappeared there as well. I couldn't help myself. Off course it hadn't helped: still the same 'out of memory' message whenever I tried to open a mail or attachment. The workaround toggling protected mode on or off still worked however.

So I uninstalled IE10 again. After which the solution in IE9 had also magically disappeared. That's what you get (and deserve) when your try to fix something that's not (entirely) broken. Now IE9 also gave the 'out of memory' error and would also only work using the protected mode workaround. Possible but not practical.

And then suddenly: a miracle! When entering Outlook Webaccess everything worked again. After a little research I found out that Windows 7 had opened Webaccess in 64-bit mode. No idea why or how. But: when I start Outlook Webaccess in IE9 64-bit mode my problem is gone.

No inclination to try and fix anything anymore and not upgrading to IE10. I normally use Chrome and only use IE because that's the only browser that will not restrict me to Webacces Light, which misses a lot of functionality.

Thought i'd let you guys know. And this might help others. Possibly even using IE10 in 64-bit mode.

And thanks again for your help.

Gerben.
My System SpecsSystem Spec
Reply

 problem with Outlook Webaccess




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Problem moving Outlook Express to Outlook.com
I'm preparing tomove from XP to Win7. I want to move my Outlook Express contacts, folders and emails to another email system like Outlook.com. I keep getting this message: Something happened while we were checking your PC, and we can't move to the next step. Please refresh the page, and try...
Browsers & Mail
Outlook 7 problem
I have outlook 7 with a email address with Hughes. I added a Hotmail address. The Hughes has an address book. Outlook wants me to use the same address book for Hotmail. Does anyone know how to have 2 separate address books? Or how to start a separate outlook 7 page?
Browsers & Mail
Win7x64 HTML Problem w Office Outlook substitute for Outlook Express
In Win7x64, Google email in the form of HTML source becomes mangled in Office Outlook (which I've substituted for incompatible Outlook Express). To replace Outlook Express, I first tried Thunderbird, and then Eudora. Only Office Outlook, which is part of MS Office, had all the functions and...
Browsers & Mail
Outlook problem....still!
I posted this earlier but none of the solutions offered have worked. I have turned off the fire wall and tried sending and receiving and it has made no difference. My POP3 server is Verizon mail and, as directed, I have changed the outgoing port setting to 587 (same problem with it set to 25). ...
Browsers & Mail
Outlook problem
When I try to write and email In my Outlook 2007 the header and most of the content shows up in the form of little boxes, brackets and symbols? Same when I read an incoming email? I tried doing a "repair" of Outlook but still the same. Also was wondering will Outlook 2007 be compatible with Office...
Browsers & Mail
outlook problem
When I click on perosnal folder on the left side of the window, I get the main window but I have a blue stripe at the top of the page with a "+" sign next to the name. I have to click the "+" sign to view the information. Is this easliy fixed?
Microsoft Office


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:21.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App