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Windows 7: Outlook 2010 - Rules disappeard when I set up Exchange email account


09 Jan 2014   #1

Windows 7 64 bit Home Premium
 
 
Outlook 2010 - Rules disappeard when I set up Exchange email account

I am using Outlook 2010 on Windows 7 64 in my home office. All my email accounts are POP3. My part-time work wanted me to use an email account on their Exchange server (2003). I used the email account setup in my Outlook to set it up successfully. Outlook searched out the Exchange server and set up the account.

I closed Outlook and when I reopened it, my Favorites were gone, all POP3 accounts were shuffled in the left pane, all my previous accounts now funneled all emails into one Inbox, and all my Rules were gone. When I tried to redo the Rules, Outlook had changed so that the Rules now applied to ALL the Inboxes for all accounts and did not have the same rules dialog as I had been used to. There was no way to recreate my rules or separate out my POP3 accounts. Now all my email is dumped into one Inbox and I have to manually sort out the messages.

Thinking that the Exchange account was to blame, I deleted the Exchange account, but to no avail. I had to reconstruct my Favorites (no big deal) but there is still no way to redo the Rules and all my mail still goes to the main Inbox.

Is there any way to get back to the way it was? Thanks.

rebadurchee

My System SpecsSystem Spec
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15 Jan 2014   #2

Windows 7 64 bit Home Premium
 
 

Bump. Anyone relate at all? Thanks
My System SpecsSystem Spec
15 Jan 2014   #3

Windows 7 Home Premium 64 bit sp1
 
 

I am using Outlook 2013 so it may not be identical. Click on "File" on the top LH edge of Outlook & go to Account Settings & see what email a/c's you have set up. You may have to set some of them up again if they have been changed. You should have a separate Inbox, Outbox, etc. for each a/c.
You can also set one of the a/c's as the default a/c which should probably be your main one.
Hope this may help.
My System SpecsSystem Spec
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30 Jan 2014   #4

Windows 7 64 bit Home Premium
 
 

Ranger4 - thanks for the reply. There ended up being no effective solution. I ended up with MS support for a couple of sessions. They suggested some hot fixes and whatever they did it made making rules possible again. The Rules dialogue box still looks different, the rules (I had to recreate all of them again) don't quite work the same way they used to. But, it works, kind of. I can use Outlook again. If my work didn't require it I would definitely look elsewhere.
My System SpecsSystem Spec
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 Outlook 2010 - Rules disappeard when I set up Exchange email account




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