Copy and paste issues (very odd results)

Hi guys,

I've read a number of posts here and on other forums but I am really stuck on this one. I have a staff member who has the following problem.
She looks after the complaints that come into the company. She will copy the email address from the original email into the "To:" section of a new email. She then opens a word document with a pre-written response and copies it to the email. BUT....when she tries to paste the document all she gets is the email address she copied earlier. This happens no matter the method she uses to copy and paste, ie using Ctrl C and Ctrl V or from the menu.
She is able to copy to and from like programs, eg she can copy from one word document to another, an excel spreadsheet to another excel spreadsheet and so on.
Also at one stage while I was connected to her machine via TeamViewer I copied some text on my machine and pasted it to an email. When she tried to copy and paste some text she got my copied text!
This is what I have done.

Uninstalled then re-installed Microsoft Office 2007.
Updated both OS, Windows 7 Ultimate 64bit, and the Office Suite.

These steps have not helped. I'm starting to suspect there is something wrong with the clipboard/caching function but am not sure.

Any suggestions?

Sean

Hello Irene,

Thank you for your response but unfortunately this did not solve the problem.

I'm starting to think it's a clipboard problem and might try going down that path, either that or see if the PC can survive a drop from a 10 building!

Hi guys,

Sorry to push but I really need some help/ideas on this one. Does anyone have any ideas they can throw my way?

Sean

Sounds like the clipboard might be having issues.
Here's a link to a thread with some idea's you could look into.

How To View & Manage Clipboard In Windows 7 & Vista | WinVistaClub

You could also do a System File Check with sfc /scannow.
Here's a SF tutorial for this.

SFC /SCANNOW Command - System File Checker

hope this helps

Hi David,

Thanks for the reply. I've used the SFC program and not had any luck. I've seen the link regarding the clipboard before and will give this a go as I think you are right, this is all coming down to a faulty clipboard.

Hi Sean,

Thanks for the reply/feedback.
Please post back with any issues or a solution as it will help everyone.
Good luck with this!

Thanks,
david

Thanks for the link Irene, I'll have a go at it when the user heads home tonight.