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Windows 7: Outlook 2010 Not sending emails


07 Feb 2014   #1

Windows 7 Professional X64 Service Pack 1
 
 
Outlook 2010 Not sending emails

I have 3 POP/SMTP accounts and 1 MAPI (hotmail) account configured. The last couple of days they are presenting problems because they will not allow me to send an email. I have tried sending one email from any one of the three to the other, or any other recipient and the error is this:

"Your message did not reach some or all of the intended recipients.

Subject: test
Sent: 2/7/2014 5:30 PM

The following recipient(s) cannot be reached:

() on 2/7/2014 5:30 PM
None of your e-mail accounts could send to this recipient."


Now the weird thing, this error message gets sent to the hotmail (MAPI)address almost immediately, which by my understanding, has nothing at all to do with the SMTP accounts. These accounts receive fine. Several resets, malware/virus scans no problems indicated.

I did notice that the TO: email address gets changed to "()"



Attached Images
 
My System SpecsSystem Spec
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08 Feb 2014   #2

Windows 7 Professional X64 Service Pack 1
 
 

Any suggestions, I am dead in the water
My System SpecsSystem Spec
09 Feb 2014   #3

win 7 X64 Ultimate SP1
 
 
Starting Point

Here is where to start:

Click on file
Account Settings
EMail

Select a pop account to start with. With account selected click on repair. Follow the menus through and it will try to connect and send a test mail. When it fails you will have some idea of the problem. Or you may straighten it out by this method.
My System SpecsSystem Spec
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10 Feb 2014   #4

Windows 7 Professional X64 Service Pack 1
 
 

Quote   Quote: Originally Posted by HammerHead View Post
Here is where to start:

Click on file
Account Settings
EMail

Select a pop account to start with. With account selected click on repair. Follow the menus through and it will try to connect and send a test mail. When it fails you will have some idea of the problem. Or you may straighten it out by this method.
MS mail seems to work as expected. As I am troubleshooting further, I notice that when I hit contacts and use the auto fill in for the email address, it gets changed to a "()" upon send. Of course anything addressed to: () will result in an error. However if I manually type in the address, it will go thru. Don't know how all of a sudden this has changed.

Another problem that popped up is that outlook is constantly showing "off line" I cannot turn it online, (mail envelope with red X) however it seems to work ok. And also since I have an option to send email immediately, and it is checked, I have to manually do a send/receive to get it out of my draft folder and on its way.
My System SpecsSystem Spec
10 Feb 2014   #5

win 7 X64 Ultimate SP1
 
 
Email

Take your installation media and start an install but instead of install do a repair. See if that solves the problem.
My System SpecsSystem Spec
10 Feb 2014   #6

win 7 X64 Ultimate SP1
 
 
Send/Recieve Tab

Check on the send receive tab and check the on/off line icon. Make sure you are on line.

Outlook 2010 Not sending emails-off-line.png


My System SpecsSystem Spec
11 Feb 2014   #7

Windows 7 Professional X64 Service Pack 1
 
 

On the send receive tab, I tried several times to toggle that icon. Persistence and several hours later, toggle worked! I read several instructions on how to do it on the internet, but it would just not cooperate. Day 2 now, it says I am still on line Tx for your help
My System SpecsSystem Spec
11 Feb 2014   #8

win 7 X64 Ultimate SP1
 
 
Repair

How about the repair with the installation disc?

Here is a neat way to do the repair.
Click on Control Panel select Programs and Features. Scroll down to Microsoft Office 2010 and right click on it. Select change. You should get a menu where you can do a repair.
My System SpecsSystem Spec
12 Feb 2014   #9

Windows 7 Professional X64 Service Pack 1
 
 

Quote   Quote: Originally Posted by HammerHead View Post
How about the repair with the installation disc?

Here is a neat way to do the repair.
Click on Control Panel select Programs and Features. Scroll down to Microsoft Office 2010 and right click on it. Select change. You should get a menu where you can do a repair.
I did as you advised and so far so good. Will give it a couple of days and post back. I also tried yesterday, a new profile for outlook, had to configure the emails etc.

The only remaining "problem" that I now have is that outlook added a great number of folders such as Calendars, notes, journal, Rss Feeds, Suggested Contacts,tasks etc to every email I have configured. (4 email accounts) Normally you should be able to select them and delete, however on mine, the delete button is greyed out. I sure would like to just have the standard ones there, inbox, drafts, sent items, deleted items, outbox etc. Tx for your response!!
My System SpecsSystem Spec
12 Feb 2014   #10

win 7 X64 Ultimate SP1
 
 
Folder List View

I believe you are looking at the navigation pane in "Folder View" If you click on Outlook help and search for folder view you can read about it. One item I found refers to that view. posted below

Outlook 2010 Not sending emails-folder-view.png

One thing I will add if you want to invoke that view from the key board, the stroke is "Ctrl-F6"


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