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Windows 7: Office 2013 on BRAND NEW Win7 PC continually crashing!

01 Mar 2014   #1

Windows 7 Professional x64
Office 2013 on BRAND NEW Win7 PC continually crashing!

I just set up my boss's brand new Dell XPS 8700 machine a few hours ago. It came with Office 2013 H&B, which I set up during the process. We use Google Apps for our office email, and access it through Outlook via IMAP.

In order to get our Outlook calendars to sync up with mobile devices we've been using Google Calendar Sync for several years now to get Outlook calendar events to the Gmail calendar, and vice versa. It has been working on pretty much all our office machines without issue, including another user who has the same XPS 8700 machine, with Windows 7 Pro and Office 2013.

When my boss was using his old machine with Office 2007 and Google Calendar Sync, he was also experiencing the same continual crashes on that version of Outlook. I understand that Calendar Sync was pulled by Google and no longer supported, but as I said, it's been working and still works fine for just about everyone in the office.

Here is the Event Viewer info from one of the crash events:

Faulting application name: OUTLOOK.EXE, version: 15.0.4454.1510, time stamp: 0x51078e2f
Faulting module name: unknown, version:, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00942a1b
Faulting process id: 0x1228
Faulting application start time: 0x01cf359bac0a9b6b
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE
Faulting module path: unknown
Report Id: 0d9a87e7-a18f-11e3-9d89-543530cbfe48

- System 

  - Provider 

   [ Name]  Application Error 
  - EventID 1000 

   [ Qualifiers]  0 
   Level 2 
   Task 100 
   Keywords 0x80000000000000 
  - TimeCreated 

   [ SystemTime]  2014-03-01T22:17:29.000000000Z 
   EventRecordID 1756 
   Channel Application 
   Computer XPS8700-2.aerc.local 

- EventData 

   C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE 
Note that it says Faulting Module Name: unknown, which makes this even more difficult to figure out. I'm thinking there's some corrupt calendar event that's causing this, which also caused the same thing on his old machine with Office 2007. But how could I possibly figure out which event is causing it? He has over 4,000 events in his Gmail calendar currently.

I turned off Calendar Sync and removed the add-in from Outlook, but the crashing continues. At a loss here...

My System SpecsSystem Spec


 Office 2013 on BRAND NEW Win7 PC continually crashing!

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