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Windows 7: Missing program icons for Office 2013 products

02 Mar 2014   #1
Erak606

Windows 7 Home Premium 64-bit
 
 
Missing program icons for Office 2013 products

For the Office products, the change icon button is grayed out. This is what the programs look like in the start menu: http://puu.sh/7geoy/6786f1af99.png

While going through the properties of the shortcut in the start menu programs, this is what I get: http://puu.sh/7gfmA/34e94e96c4.png

The .docx icon is missing as well: http://puu.sh/7geM9/38e8a7aed8.png

I have tried using sfc /scannow but nothing has happened. I've also tried rebuilding the icon cache.

Seems like the problem is that I'm missing the folder "{91150000-0011-0000-1000-0000000FF1CE}" in my Installer folder. Does anybody have a full one I could use for myself? This doesn't fix the .doc/.docx problem, sadly.


My System SpecsSystem Spec
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02 Mar 2014   #2
Brink

64-bit Windows 10 Pro
 
 

Hello Erak, and welcome to Seven Forums.

You should be able to run the Office installation again without uninstalling your current one to do a repair install of Office that will hopefully repair the icons and associations as well.
My System SpecsSystem Spec
02 Mar 2014   #3
Erak606

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by Brink View Post
Hello Erak, and welcome to Seven Forums.

You should be able to run the Office installation again without uninstalling your current one to do a repair install of Office that will hopefully repair the icons and associations as well.
Thanks.

When I try to select the "Change" option within Uninstall or Change a program, a window pops up that says it is preparing the necessary files, but then it closes right after and nothing happens.
My System SpecsSystem Spec
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02 Mar 2014   #4
Brink

64-bit Windows 10 Pro
 
 

How does it work if you reinstall using the Office installation media instead?
My System SpecsSystem Spec
02 Mar 2014   #5
Erak606

Windows 7 Home Premium 64-bit
 
 

I'm currently using a trial version, so how would I do so?
My System SpecsSystem Spec
02 Mar 2014   #6
Brink

64-bit Windows 10 Pro
 
 

You could use the same media that you installed the trial version with.
My System SpecsSystem Spec
02 Mar 2014   #7
Erak606

Windows 7 Home Premium 64-bit
 
 

So I redownloaded another trial version because I deleted the installer from the original one, and I ran into a error in which I couldn't install. After using a tool from Microsoft, I managed to uninstall it, but it's still in my program list. When I tried to install from the .img file downloaded from the official site, the installer crashes and stops working.
My System SpecsSystem Spec
02 Mar 2014   #8
Brink

64-bit Windows 10 Pro
 
 

Is this what you used to uninstall Office?
How to uninstall Office 2013 or Office 365
You may be able to use this below to remove the dead uninstall entry from Programs and Features.
Programs and Features - Remove Uninstall Entry
Is this where you got the 60-day trial download from?
Download Office Professional Plus 2013
How long did you have the trial installed already? If it expired, then you will not be able to just uninstall and reinstall it again for another 60-days.
My System SpecsSystem Spec
02 Mar 2014   #9
Erak606

Windows 7 Home Premium 64-bit
 
 

Yes, that was what I used to uninstall, and that is the trial that I currently have downloaded.

I do not recall using that trial before, but all I know is that I've used the old one for a while with no problems. It did give me a key to use, and after removing the entry, I am able to start the installation.

.docx files still look like this in folders: http://puu.sh/7gznc/32622ddcce.png
And they look like this within the start menu: http://puu.sh/7gzrZ/b33746ea34.png
My System SpecsSystem Spec
02 Mar 2014   #10
Brink

64-bit Windows 10 Pro
 
 

The icons are looking better. See if rebuilding the icon cache may help.

Icon Cache - Rebuild
My System SpecsSystem Spec
Reply

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