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Windows 7: Outlook 2013 Transmits .PDF but no image is received.


03 Apr 2014   #1

Vista Ultimate
 
 
Outlook 2013 Transmits .PDF but no image is received.

I am in a real quandry over this, so I'm posting my problem generally.

I have a ThinkPad W510 running Window 7 Pro 64 bit with 20 gB of memory. I run office 2013 64 gB edition. For the last three years or so Outlook, now Outlook 2013, would flawlessly transmit .PDF that could uniformly be opened and viewed by all recipients.

Around January 1st 2014 I started receiving complaints from clients (I'm a lawyer) that they were either receiving blank .PDFs or they were unable to open .PDFs. I sent a variety of emails to accounts in which I have access, which included .PDFs. Regardless of the type of recipient (iOS--iPads, iPhones, etc.; other Windows or Unix boxes) the .PDFs could not be opened.

I could identify no specific change that caused the problem. I rolled back almost six months of updates and re-installed them, one-by-one but the problem persisted.

I even uninstalled Office 2013 and re-installed it from scratch, but the problem persisted. I removed and re-installed Acrobat (64 gB edition), but nothing changed. I installed Nitro Pro 9 (64 gB edition) had had no joy. The problem relentlessly persisted.

I stopped transmitting from my treasured ThinkPad towards the end of February and starting using an iPad as my principal travelling device (not a satisfactory solution). My main desktop, also a Windows 7 Pro 64 gB devices with a paltry 16 gB of memory, running Outlook 2013, has continued to flawlessly transmit emails from Outlook with .PDFs. It is automatically installing updates.

I've dredged through the various Microsoft forums but found no solutions but plenty of similar sufferers with whom I commiserated. I'm hoping that someone here may have an exciting suggestion. If not, it's time for a new travelling device.

Any suggestions would be greatly appreciated.

Thank you!

Ivan


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 Outlook 2013 Transmits .PDF but no image is received.




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