Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Outlook 2013 Transmits .PDF but no image is received.

03 Apr 2014   #1

Vista Ultimate
Outlook 2013 Transmits .PDF but no image is received.

I am in a real quandry over this, so I'm posting my problem generally.

I have a ThinkPad W510 running Window 7 Pro 64 bit with 20 gB of memory. I run office 2013 64 gB edition. For the last three years or so Outlook, now Outlook 2013, would flawlessly transmit .PDF that could uniformly be opened and viewed by all recipients.

Around January 1st 2014 I started receiving complaints from clients (I'm a lawyer) that they were either receiving blank .PDFs or they were unable to open .PDFs. I sent a variety of emails to accounts in which I have access, which included .PDFs. Regardless of the type of recipient (iOS--iPads, iPhones, etc.; other Windows or Unix boxes) the .PDFs could not be opened.

I could identify no specific change that caused the problem. I rolled back almost six months of updates and re-installed them, one-by-one but the problem persisted.

I even uninstalled Office 2013 and re-installed it from scratch, but the problem persisted. I removed and re-installed Acrobat (64 gB edition), but nothing changed. I installed Nitro Pro 9 (64 gB edition) had had no joy. The problem relentlessly persisted.

I stopped transmitting from my treasured ThinkPad towards the end of February and starting using an iPad as my principal travelling device (not a satisfactory solution). My main desktop, also a Windows 7 Pro 64 gB devices with a paltry 16 gB of memory, running Outlook 2013, has continued to flawlessly transmit emails from Outlook with .PDFs. It is automatically installing updates.

I've dredged through the various Microsoft forums but found no solutions but plenty of similar sufferers with whom I commiserated. I'm hoping that someone here may have an exciting suggestion. If not, it's time for a new travelling device.

Any suggestions would be greatly appreciated.

Thank you!


My System SpecsSystem Spec


 Outlook 2013 Transmits .PDF but no image is received.

Thread Tools

Similar help and support threads for2: Outlook 2013 Transmits .PDF but no image is received.
Thread Forum
Any way to insert image in outlook 2013? Browsers & Mail
Solved Export Contacts from Outlook 2013 to Outlook 2013 on another Pc? Microsoft Office
Office 2013 --OUTLOOK 2013 requires Internet connection to set up Microsoft Office
Outlook 2013 (Office 2013) Help to De-Uglify Microsoft Office
ATM 2013 (Acronis True Image 2013) with USB3 HDD Backup and Restore

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 06:25 AM.
Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33