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Windows 7: Another installation is in progress

06 Apr 2014   #1
knukey

Windows 7 Home Premium 32bit
 
 
Another installation is in progress

Getting this error during Office 13 install:

"We're sorry, but we could not start your Office installation. Another installation is in progress. Please try again later."

Any help is appreciated.


My System SpecsSystem Spec
.
06 Apr 2014   #2
caperjack

win8pro 32 bit win 7Ulitmate 32 bit
 
 

hi, and welcome to sevenfourms ,did you reboot computer and try the install again or
did you do a alt+ctrl+del and open taskmanager and make sure office was shutdown,and try opening it/installing it again good luck
My System SpecsSystem Spec
06 Apr 2014   #3
Brink

64-bit Windows 10 Pro
 
 

Hello Knukey, and welcome to Seven Forums.

That error means that you currently have something else being installed, and that you cannot install Office until it has finished installing.

If you don't have anything else installing, then restart the computer, and see if you are able to install Office afterwards.

Hope this helps,
Shawn
My System SpecsSystem Spec
.

06 Apr 2014   #4
knukey

Windows 7 Home Premium 32bit
 
 
Reboot does not help

I cannot see anything else installing, but I keep getting the error. I get the error when executing this file for the install:

Setup.x86.en-US_ProPlusRetail_4XXRN-6372F-2MXTG-84Y3R-367T3_TX_PR_act_1_.exe
My System SpecsSystem Spec
06 Apr 2014   #5
caperjack

win8pro 32 bit win 7Ulitmate 32 bit
 
 

Quote   Quote: Originally Posted by knukey View Post
I cannot see anything else installing, but I keep getting the error. I get the error when executing this file for the install:

Setup.x86.en-US_ProPlusRetail_4XXRN-6372F-2MXTG-84Y3R-367T3_TX_PR_act_1_.exe
as suggested did you reboot the computer and try install again
My System SpecsSystem Spec
06 Apr 2014   #6
knukey

Windows 7 Home Premium 32bit
 
 
Yep

I tried to reboot, same error.
My System SpecsSystem Spec
06 Apr 2014   #7
caperjack

win8pro 32 bit win 7Ulitmate 32 bit
 
 

Quote   Quote: Originally Posted by knukey View Post
I tried to reboot, same error.
did some googling ,it could be that office is not fully uninstalled ,the link provides a Microsoft fixit to run and after it done try the install again
How to uninstall Office 2013 or Office 365
My System SpecsSystem Spec
06 Apr 2014   #8
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Open Control Panel & select Programs & Features & scroll down & check to see if there is already Microsoft Office installed. If so, you will have to uninstall it first. Then restart your computer & try the install again.
Office 2013 starts off using the installation disc & then a lot of the installation is done by downloading from MS & installing, so make sure that your internet access is free & not being used.
My System SpecsSystem Spec
06 Apr 2014   #9
knukey

Windows 7 Home Premium 32bit
 
 

I ran the fix and got another error.

"Troubleshooting was unable to automatically fix all of the issues found. You can find more details below"

Problems found
Microsoft Office Click-To-Run Suite is installed Not fixed

The XML page cannot be displayed
Cannot view XML input using XSL style sheet. Please correct the error and then click the Refresh button, or try again later.


--------------------------------------------------------------------------------

The specified module could not be found.
My System SpecsSystem Spec
07 Apr 2014   #10
knukey

Windows 7 Home Premium 32bit
 
 

I have since installed the free Excel reader and it worked fine. Still getting the error trying to install Office 13 though.
My System SpecsSystem Spec
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 Another installation is in progress




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