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Windows 7: Outlook 2010: Desktop alerts not showing for folders other than inbox

14 Apr 2014   #1
Dreck

win 7
 
 
Outlook 2010: Desktop alerts not showing for folders other than inbox

My outlook email account is on exchange server. I had created some rules to move mails to other specific folders and to display a deskotp alert on message arrival on these folders. Back then it was showing the desktop alert but now it isn't.

Desktop alerts for inbox is still working fine. I even created a generic rule with no conditions and just the action to display the Desktop Alert for all incoming mails and that too is working fine. It doesn't work only when I try to implement desktop alerts on specific rules.

I tried exporting, deleting then importing back all the rules but no good.

I don't know if it is of any importance but here is what I did something recently. As it is a client side rule and will not work on outlook webapp so few days ago I created a copy of all the rules and removed the "Desktop alert" action so that this copy of rules will work for webapp. Still the desktop alerts worked on outlook client but after two days this problem of desktop alerts not showing started. I removed those copy of rules but still its not working. I am not sure if this is the cause of the problem.

Any ideas?


My System SpecsSystem Spec
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14 Apr 2014   #2
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Have you reset the Desktop alert again. Open Outlook select File, then Options, then Mail & tick the box for Desktop Alert.
My System SpecsSystem Spec
14 Apr 2014   #3
Dreck

win 7
 
 

yes I already did that.
Please note that it was working before
My System SpecsSystem Spec
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29 Apr 2014   #4
Marshalhubs

Windows 7
 
 

Please check some important points for Desktop alerts:

- Desktop Alert notifications donít appear during the initial synchronization of an email account or when you request a manual Send/Receive.

- Also, if you are using message rules and a new message is moved out of the default account Inbox, you might not receive a Desktop Alert notification, or the Desktop Alert notification might not appear for the full duration of time that you configured in the settings for the Desktop Alerts feature.
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 Outlook 2010: Desktop alerts not showing for folders other than inbox




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