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Windows 7: Microsoft Office 2007 shows phantom printers

07 May 2014   #1
Victek

Windows 7 x64
 
 
Microsoft Office 2007 shows phantom printers

So I was called to work on a computer because Microsoft Office 2007 apps weren't printing. It turned out that the Office apps were still listing printers that had been removed from "Devices and Printers" and were defaulting to one of the previously removed printers. The problem was solved by simply selecting the correct printer, but the question is how can the nonexistent printers be removed from the list of available printers? TIA


My System SpecsSystem Spec
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07 May 2014   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Go to Start Orb and select Devices and Printers.
If you see the old printer there just right click on it and select Remove Device.
My System SpecsSystem Spec
07 May 2014   #3
Victek

Windows 7 x64
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Go to Start Orb and select Devices and Printers.
If you see the old printer there just right click on it and select Remove Device.
Thanks for replying. Unfortunately I don't have access to Office 2007 at home to check that out, but I expect I'll be called back by that customer at some point. Meanwhile is something similar available in 2010 that I can check out?
My System SpecsSystem Spec
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07 May 2014   #4
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Quote   Quote: Originally Posted by Victek View Post
Quote   Quote: Originally Posted by Layback Bear View Post
Go to Start Orb and select Devices and Printers.
If you see the old printer there just right click on it and select Remove Device.
Thanks for replying. Unfortunately I don't have access to Office 2007 at home to check that out, but I expect I'll be called back by that customer at some point. Meanwhile is something similar available in 2010 that I can check out?
As suggested by Layback Bear the same method applies for removal of Printers & Devices from Windows, so this applies to the whole OS. So removal of an old not attached printer applies to all programs loaded on to the actual computer. Therefore it applies to Office 2010 as well.
Hope this helps.
My System SpecsSystem Spec
07 May 2014   #5
Victek

Windows 7 x64
 
 

[QUOTE=Ranger4;2769959]
Quote   Quote: Originally Posted by Victek View Post
As suggested by Layback Bear the same method applies for removal of Printers & Devices from Windows, so this applies to the whole OS. So removal of an old not attached printer applies to all programs loaded on to the actual computer. Therefore it applies to Office 2010 as well.
That's what I would have thought also, but this is not the case. The old printers have been removed from "Printers and Devices" - in other words removed from the OS - and should not appear to be available to any application, and yet they appear on the list of available printers in Microsoft Office apps. It is possible to select one of these nonexistent printers and "print" to it though of course nothing happens since it doesn't exist.
My System SpecsSystem Spec
07 May 2014   #6
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

When you are in Devices and Printers do you have the proper printer selected as default printer. Their should be a big green circle with a check mark.
If not right tick on the proper printer and select Select as default printer.
My System SpecsSystem Spec
07 May 2014   #7
Victek

Windows 7 x64
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
When you are in Devices and Printers do you have the proper printer selected as default printer. Their should be a big green circle with a check mark.
If not right tick on the proper printer and select Select as default printer.
There is only one printer actually installed and it is the default printer.
My System SpecsSystem Spec
07 May 2014   #8
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Could you post one of these.

Microsoft Office 2007 shows phantom printers-devices-printers.png


My System SpecsSystem Spec
12 May 2014   #9
Victek

Windows 7 x64
 
 

Update!

I was able to return to the customer and take another look at the phantom printer problem. What I discovered was although the printers had been deleted from "Devices and Printers" there was still software installed for them in "Programs and Features". When I uninstalled those entries the phantom printers in Microsoft Office were removed. My thanks to everyone who responded. I will mark the thread solved
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