Office 2010 Repair


  1. pregiecaaski
    Posts : 3
    Windows 7
       New #1

    Office 2010 Repair


    Hello,

    I seem to be having issues on multiple machine lately trying to repair Office 2010 installations. I am running the repair from the Control Panel > Programs and Features. The repair starts to run, but a few seconds afterward the windows disappears and nothing happens. I have researched this issue a bit and was not able to find anything. Previous versions of office had an office diagnostics utility which usually resolved the issue, however, Office 2010 does not have this feature. Any ideas what could be causing this and how to go about fixing it?
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  3. Dude
    Posts : 5,915
    Windows 10 Pro X64
       New #2

    pregiecaaski, welcome to seven forums. Office can be difficult with repairs sometimes. Go an a good machine and go to c, and copy the MSO cache file(It's hidden) to C Temp on the machines that need repaired.

    Office 2010 Repair-mso-cache-all-users.png




    Drill down then look for the one where the second set of numbers is -0011. Run the setup as admin and the repair will run for you.

    Office 2010 Repair-mso-cache-office-files.png
    Last edited by Dude; 20 May 2014 at 23:06.
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  4. pregiecaaski
    Posts : 3
    Windows 7
    Thread Starter
       New #3

    So I was able to resolve the issue after looking at some of the event logs pointing to a file it couldn't find. It seems the the following file was missing from some of my machines:

    C:\Program Files (x86)\Common Files\microsoft shared\Source Engine\OSE.EXE

    I was able to copy this file over from a machine that had the file in place. I then ran the repair from the control panel and it worked. It seems the we often get permission issues with the Source Engine directory, despite users being administrators. The only way to go around the issue is to reboot the machine to access the folder.
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  6. Dude
    Posts : 5,915
    Windows 10 Pro X64
       New #4

    Good news, thanks for sharing your resolution.
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