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Windows 7: Help configuring 2007 Outlook Accounts

01 Jun 2014   #11
bsketlady

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I just disabled the add ins...same thing

it's weird because awhile ago I had this set up (2 accounts, 2 desktop icons, no crossover emails). now I cannot figure out how I did that!!

so frustrating...


My System SpecsSystem Spec
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01 Jun 2014   #12
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Did you try the diagnostics/repair - link in post #8 ?
My System SpecsSystem Spec
01 Jun 2014   #13
bsketlady

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

yes several posts back I posted that nothing was found
My System SpecsSystem Spec
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01 Jun 2014   #14
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Ah, sorry, i missed that
The only other thing I can think of is to try a clean startup to make sure you don't have some other program causing this.
Troubleshoot Application Conflicts by Performing a Clean Startup
My System SpecsSystem Spec
01 Jun 2014   #15
bsketlady

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I disabled a few plugin and restarted...back and forth trying different things...still nothing

this is driving me nuts
My System SpecsSystem Spec
01 Jun 2014   #16
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Try booting in Safe Mode and see if the prompt works.
Safe Mode
My System SpecsSystem Spec
02 Jun 2014   #17
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Quote   Quote: Originally Posted by bsketlady View Post
it's weird because awhile ago I had this set up (2 accounts, 2 desktop icons, no crossover emails). now I cannot figure out how I did that!!
Can you explain what/why you did or happened that caused the previous (awhile ago) set up to stop working ?
- Did you re-install Windows, and all applications, including Office/Outlook ?
- Did you re-install Office/Outlook in the same installed OS ?
- Did it just stop working one day, with the same OS and Office/Outlook ?
- Did you have a problem and do something to attempt a fix ?
- Did Windows Update install new updates ?
- ???

Run a System File Check to make sure you don't have system file issues.
SFC /SCANNOW Command - System File Checker

fwiw
I added a profile to test this and set it to prompt.
It works, nothing else needed by me to get the prompt.
I added a profile with no email accounts ...
My System SpecsSystem Spec
02 Jun 2014   #18
bsketlady

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

rebooted in safe mode same results
I did do a clean reinstall of windows/office a few weeks ago because of multiple errors

when I had this working the way I wanted it awhile ago, I did not use the "prompt for a profile" option and the proper mail went to the correct mailbox simply by clicking on the desktop icon

sfc / scannow - when I do this from the run command the screen blinks like the black command screen and disappears
My System SpecsSystem Spec
02 Jun 2014   #19
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

WOW !

Your last answers have me more confused !
I thought you were using profiles based on Posts #8 to #10 ...
Now you're saying when it worked before, you DIDN'T use profiles, but now you are trying to use profiles and your desktop icons ...
Before it just worked with desktop icons, with one profile ?
Is that correct ?
Or, you had two profiles, but only used one by default, and opened Outlook "differently" from 2 desktop icons ?


Can you post exactly what you have in your Outlook Desktop Icon(s) ?
I'm guessing these are shortcuts, so what you have in the target is important.

Can you run Outlook from the Taskbar Start Button / All Programs, and if so, does it prompt ?

I hate to make my post too complicated, but how did you re-install Windows ?
Did you follow instructions in a SF Tutorial, or what exactly did you do ?
My System SpecsSystem Spec
02 Jun 2014   #20
bsketlady

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

ugh..this is so frustrating...

BEFORE I never had to use profiles (that I can remember), when I had 2 email accounts under outlook on the same computer and it worked fine...

Here's the target info for one account

"C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE" /profile Michael

here's the other

"C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE" /profile Outlook

which exactly states what my profiles state.

for the reinstall...I did it as the tutorial stated...

before it worked with 2 icons

running it from the start button opens the original outlook account (the one labeled Outlook above)
My System SpecsSystem Spec
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 Help configuring 2007 Outlook Accounts




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