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Windows 7: Cannot Install Office 2010

05 Jul 2014   #1
lierre

Windows 7 Home Premium 64 bit
 
 
Cannot Install Office 2010

I had uninstalled Office 2010 because my computer was crashing and I could not figure out why.
Now that the problem has been resolved, I cannot reinstall Office.
I have done 2 fix-its, and I did a clean boot.
I also tried to install in safe mode and safe mode with networking.
The error message is : "Microsoft Office Professional Plus 2010 encountered an error during setup."
There is no error code.
What can I do?
Thank you.


My System SpecsSystem Spec
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05 Jul 2014   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Did you Office Pro come with your HP laptop as a trial version or did you buy Office Pro and installed it.
My System SpecsSystem Spec
05 Jul 2014   #3
lierre

Windows 7 Home Premium 64 bit
 
 
Cannot Install Office 2010

I purchased the DVD separately.
My System SpecsSystem Spec
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05 Jul 2014   #4
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

You could try disabling your anti virus for the Office install.

This MS website is very detailed but it may help you.

Troubleshooting Office installation failures - Office Deployment Support Team Blog - Site Home - TechNet Blogs
My System SpecsSystem Spec
11 Jul 2014   #5
lierre

Windows 7 Home Premium 64 bit
 
 

I followed the instructions laid out in the article and could not generate the verbose logs.
My System SpecsSystem Spec
12 Jul 2014   #6
HammerHead

win 7 X64 Ultimate SP1
 
 
Office Reinstall

I had the same problem some time ago. My problem stemmed from the fact that I had previously installed and uninstalled Office. There was left over register entries that had to be cleaned out. I looked for the files that I used to accomplish this and they are old and obsolete, although they still exist. Here is a link to one from Micro Soft that may work for you. It is an installation cleanup tool.

Download Windows Installer CleanUp Utility - MajorGeeks
My System SpecsSystem Spec
12 Jul 2014   #7
lierre

Windows 7 Home Premium 64 bit
 
 
Cannot Install Office 2010

I used the cleanup utility, and know I am getting an error 1402, cannot open registry key, to verify that I have sufficient permissions to access the registry.
I have backed up the Hkey software, but do not know how to proceed, or what else I could do.
My System SpecsSystem Spec
12 Jul 2014   #8
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Quote   Quote: Originally Posted by lierre View Post
I used the cleanup utility, and know I am getting an error 1402, cannot open registry key, to verify that I have sufficient permissions to access the registry.
I have backed up the Hkey software, but do not know how to proceed, or what else I could do.
Perhaps this MS website may help you.

Error 1402: could not open key: - Microsoft Community
My System SpecsSystem Spec
12 Jul 2014   #9
HammerHead

win 7 X64 Ultimate SP1
 
 
If At First.........

Try this one and we will see.

What happened to the Windows Installer Cleanup Utility (MSICUU2.exe)?

Here is some links to the error you mentioned. Although they are for older versions of Office I would think they still apply.
http://answers.microsoft.com/en-us/w...b-7dadc6d46fe3
http://support.microsoft.com/kb/838687
My System SpecsSystem Spec
15 Jul 2014   #10
lierre

Windows 7 Home Premium 64 bit
 
 

I tried the solution at: How to fix 'Error 1402. Could not open key: UNKNOWN...'

After a couple of fixes, I was given a key which was not listed.

I have attached screenshots.

Now what?


Attached Images
Cannot Install Office 2010-microsoft_install_error.png Cannot Install Office 2010-registry.png 
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 Cannot Install Office 2010




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