Cannot start MS Outlook

basils57 · 06 Jul 2014

Hi folks

I'm currently having a problem opening MS Outlook (2010).
I'm getting the message:
Cannot start MS Outlook. Cannot open the Outlook Window. The set of folders cannot be opened.
The file C:\users\xxx\App Data\Local\Microsoft\Outlook\Outlook.pst is not an outlook data file. (.pst).

Any help would be greatly appreciated. Thanks.

Ranger4 · 06 Jul 2014

Is Outlook a part of Office 2010. If so you could try the following to Repair Office. Open Control Panel, select Programs & Files, scroll down to Microsoft Office, right click on it & select Change. This will open a couple of Repair options.

basils57 · 06 Jul 2014

Thanks Ranger4, I'll try that and report back.

Berton · 06 Jul 2014

If your Outlook is the stand-alone version [obtained apart from versions of Office that do not include it] it may show as only Microsoft Outlook in Programs and Features.

basils57 · 08 Jul 2014

OK, I tried the repair office instruction and now if I try to access Office, I get the following message:

"MS Office cannot verify the license for this application. A repair attempt failed or was cancelled by the user. The application will now be shut down."

It's a valid installation, so what should I do please?

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x8007043c
Windows Product Key: *****-*****-BHMRW-42483-FM8QF
Windows Product Key Hash: y0NMVaS3InmKNWz/jomjD769HLo=
Windows Product ID: 00359-OEM-8703712-67586
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {F472C7D9-BFD3-46A2-8ABE-6FC1DF8A10D5}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Barry\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F472C7D9-BFD3-46A2-8ABE-6FC1DF8A10D5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FM8QF</PKey><PID>00359-OEM-8703712-67586</PID><PIDType>3</PIDType><SID>S-1-5-21-788450346-1694434339-3670528744</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3808</Version><SMBIOSVersion major="2" minor="6"/><Date>20120510000000.000000+000</Date></BIOS><HWID>24153307018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text.
Error: 0x8007043C 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:20:2014 18:05
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x8007043c
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAMAAQABAAEAAQAAAAAAAgABAAEAln2yf3cWTjSQTxpdvB1aid6IUKSOgS5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  BGRT			ALASKA		A M I

Ranger4 · 08 Jul 2014

basals57. Could you open a new thread in "Windows Updates & Activation" & copy your post #5 from here to there. That should get you fairly quick action on this problem.
It seems your problem is now related to Windows 7 installation & not Office.