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Windows 7: Cannot start MS Office progams

08 Jul 2014   #1
basils57

Windows 7 Home Premium 64bit.
 
 
Cannot start MS Office progams

Hi Folks

I started off with not being able to use Outlook,I'm getting the message:

"Cannot start MS Outlook. Cannot open the Outlook Window. The set of folders cannot be opened.
The file C:\users\xxx\App Data\Local\Microsoft\Outlook\Outlook.pst is not an outlook data file. (.pst).

I tried the repair office instruction and now if I try to access Office, I get the following message:

"MS Office cannot verify the license for this application. A repair attempt failed or was cancelled by the user. The application will now be shut down."

It's a valid installation, so what should I do please?

I did the diagnostics suggested:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x8007043c
Windows Product Key: *****-*****-BHMRW-42483-FM8QF
Windows Product Key Hash: y0NMVaS3InmKNWz/jomjD769HLo=
Windows Product ID: 00359-OEM-8703712-67586
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {F472C7D9-BFD3-46A2-8ABE-6FC1DF8A10D5}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Barry\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F472C7D9-BFD3-46A2-8ABE-6FC1DF8A10D5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FM8QF</PKey><PID>00359-OEM-8703712-67586</PID><PIDType>3</PIDType><SID>S-1-5-21-788450346-1694434339-3670528744</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3808</Version><SMBIOSVersion major="2" minor="6"/><Date>20120510000000.000000+000</Date></BIOS><HWID>24153307018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text.
Error: 0x8007043C 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:20:2014 18:05
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x8007043c
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAMAAQABAAEAAQAAAAAAAgABAAEAln2yf3cWTjSQTxpdvB1aid6IUKSOgS5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  BGRT			ALASKA		A M I



My System SpecsSystem Spec
.
09 Jul 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The MGADiag report appears to have been run while in Safe Mode - which means that it's not much use.

Please boot to Normal Mode, and run it again and post the new results - although if you're using Office 2010 or 2013, it won't show anything with respect to Office, as MS changed the Activation paradign in 2010, and never updated MGADiag to follow it.
My System SpecsSystem Spec
09 Jul 2014   #3
basils57

Windows 7 Home Premium 64bit.
 
 

Unfortunately, I'm currently only able to access my computer via safe mode, hence the report origin, and I'm using Office 2010. I'm being advised on my other system problem on another thread.
My System SpecsSystem Spec
.

09 Jul 2014   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Look just for my 2 cents worth for what it is worth have you run sfc and chkdsk?? if not

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html < use the /f option in Option 2 ifnecessary
My System SpecsSystem Spec
09 Jul 2014   #5
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Finish the work on windows hangs after startup and then follow up on this issue.

Greg has advised you in post# 2 and post# 15 (continue Troubleshooting Windows 7 Failure to Start).
My System SpecsSystem Spec
Reply

 Cannot start MS Office progams




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