Mouse hourglass always on because of MS Office Clicktorun service

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When installing MS Office 2013 Click to Run, most of the installation is downloaded & installed from MS & not from the installation DVD. So you need to make sure your internet connection is working properly. Sometimes it can take a while to download & install so give it plenty of time.

Also disable your Avast anti virus program during the installation as it can cause interference.

You have mentioned the hour glass showing which possibly indicates Office is still trying to download & install so give it plenty of time.

One word of clarification, the download and install operation is a one time only drain on your resources, the programs do actually install and run from your local drive once installed, the download is triggered on an application by application basis, being installed only when first run. The advantage of this method is that if you never use a particular application, you do not have to have it installed :)

Barman58 said:

One word of clarification, the download and install operation is a one time only drain on your resources, the programs do actually install and run from your local drive once installed, the download is triggered on an application by application basis, being installed only when first run. The advantage of this method is that if you never use a particular application, you do not have to have it installed :)

Thanks Barman58 for clarifying that as it is a very valid point.

I have just checked my MSCONFIG & under the Services tab & the MS Office click to run is ticked & it says it is running. This does not cause any problems on mine.
Having that ticked does not mean that your Office programs are not running directly from your computer, because in actual fact they are.
I think that having that ticked probably allows Office to automatically install updates, which it does in the background & they don't show up in your normal Windows Update folder.

You could try an Office Repair, to do that open Control Panel, select Programs & Features, scroll down to Microsoft Office & Right Click on it & select Change, this will show a couple of repair options to try.

The office repair on a click-to-run install, could actually cause more access to the net as the office system would look to the on-line repositories to fix any possible issues. I was one of the beta - testers for this delivery system and found that it could take several days working in background to complete a 100% office install. I did have a slow net connection and had a high usage pattern of the older test system i was using, in the end I just started the process and left it running overnight

Barman58 said:

The office repair on a click-to-run install, could actually cause more access to the net as the office system would look to the on-line repositories to fix any possible issues. I was one of the beta - testers for this delivery system and found that it could take several days working in background to complete a 100% office install. I did have a slow net connection and had a high usage pattern of the older test system i was using, in the end I just started the process and left it running overnight

Thanks Barman58 for that very helpful information, in fact it cleared up a few things I was not sure of as well. :)

When, at the start of the beta program, there were discussions of planned use of Click to run delivery systems one possible scenario, was the one that made most sense to me

This is the case of a large company using a range of different product mix across various user groups or departments in a case of a company with 500 employees, they couls set up all 500 systems in an identical manner, and as the licensing was also linked to the download/run action, as users started to use the applications only those applications needed on any particular system would be downloaded and incur licensing costs. this made a lot of sense. Also if a system was transferred to another department the changes in available applications would be controlled by there use, and not need major IT department resource

In my situation where I am likely to need multiple copies of the full package, on "slow or no" internet systems the older single ISO download is still an option