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Windows 7: office 2013 interface white washed menus appearing as white spots

20 Dec 2014   #1
plumpf

Windows 7 Ultimate x64
 
 
office 2013 interface white washed menus appearing as white spots

hi

i have a weired problem on one of our staff laptop. its core i3 system having windows 7 64 bit.
initialy it had visio 2010 and office 2013 installed .. the problem was that when outlook was opened it would open but no text / menus were visible. it was all a like a white window having only title bar.

when i wold open word/excel they would show same behaviour but it would also open some sort of dialog box which was all white.. no button to click on it.. only close button was visible .and clicking on it would exit word/excel/access.

i also tried outlooke.exe /safe .. /resetnavpane.. but no luck

so i removed visio 2010 32 bit and rebooted system . still same issue.

repaired office 2013 32 bit still same issue...

uninstall office 2013 and reboot and and install office 2013 32 bit still same issue.

uninstall 32 bit and installed 64 bit same issue.

sfc /scannow found no violations..

tried it with local administator account same behaviour.. also tried with another local admin priviledges account same issue.. tried with domain accounts same issue..

i removed display drivers and tried wiht standard drivers same issue..

updated to latest drivers still same issue..

i however created a .docx file and opened it with word .. it did opened but some menus were not visible they were just white places instead of the icons for vaiours actions (like bold/font etc).. but i by guess work wnet to options and tried disabling hardware acceleration but still same issue...

please help me.. how to resolve this strange issue..


My System SpecsSystem Spec
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21 Dec 2014   #2
plumpf

Windows 7 Ultimate x64
 
 

A screenshot of the problem is attached. This is the first screen that opens when launching any office applications and as seem there is no click able button there just the cross button clicking it closes application.


Attached Thumbnails
office 2013 interface white washed  menus appearing as white spots-uploadfromtaptalk1419156828572.jpg  
My System SpecsSystem Spec
21 Dec 2014   #3
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

That screen shot you supplied certainly helps describe your problem.

Where are you opening that Word document from?. Is it from the the Word short cut you have on the Task Bar or from the Explorer short cut that is actually highlighted in the screen shot.

Have you tried clicking on the Start Button, selecting all Programs, scrolling down to Microsoft Office 2013, click on it & then click on Word & that should open a series of templates you can use. See attached screen shot, which is what mine does using this method. I am using Office 2013 Pro.

I also notice there is a red x next to the little flag on the right hand side of the Task Bar, so are there some problems with this computer, which may be causing some problems as well.

office 2013 interface white washed  menus appearing as white spots-word_open_for_templates_to_start_a_new_document.png


My System SpecsSystem Spec
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22 Dec 2014   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Yes you are right Ranger the red cross has something to do with a blocker of some sort I get it a lot in emails and some did describe what it was to me a while ago but I am blowed if I can remember what it is.

This may be of help and further Googles might just come up with the answer RED X instead of graphics
My System SpecsSystem Spec
25 Dec 2014   #5
plumpf

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Ranger4 View Post
That screen shot you supplied certainly helps describe your problem.

Where are you opening that Word document from?. Is it from the the Word short cut you have on the Task Bar or from the Explorer short cut that is actually highlighted in the screen shot.

Have you tried clicking on the Start Button, selecting all Programs, scrolling down to Microsoft Office 2013, click on it & then click on Word & that should open a series of templates you can use. See attached screen shot, which is what mine does using this method. I am using Office 2013 Pro.

I also notice there is a red x next to the little flag on the right hand side of the Task Bar, so are there some problems with this computer, which may be causing some problems as well.

Attachment 343739
same issue if i open word from start menu.. shortcut on desktop .. or by double clicking on the word document itself..

the red mark is because i disabled the firewall temporarily..
My System SpecsSystem Spec
25 Dec 2014   #6
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Quote   Quote: Originally Posted by plumpf View Post
Quote   Quote: Originally Posted by Ranger4 View Post
That screen shot you supplied certainly helps describe your problem.

Where are you opening that Word document from?. Is it from the the Word short cut you have on the Task Bar or from the Explorer short cut that is actually highlighted in the screen shot.

Have you tried clicking on the Start Button, selecting all Programs, scrolling down to Microsoft Office 2013, click on it & then click on Word & that should open a series of templates you can use. See attached screen shot, which is what mine does using this method. I am using Office 2013 Pro.

I also notice there is a red x next to the little flag on the right hand side of the Task Bar, so are there some problems with this computer, which may be causing some problems as well.

Attachment 343739
same issue if i open word from start menu.. shortcut on desktop .. or by double clicking on the word document itself..

the red mark is because i disabled the firewall temporarily..
You certainly seem to have a stubborn issue here. Perhaps you might consider re-installing Windows as well as reformatting your HDD. I know this is a drastic move but there may be corruption somewhere in the main OS. Of course you will need to reinstall all programs again, so make sure all personal files are backed up & you have the activation codes for all necessary programs.
Read through these tutorials for a perfect install of Windows 7.

Clean Install Windows 7

Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
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