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Windows 7: Compatibility with MS Office XP Professional

02 Jan 2015   #11
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

You could send yourself an email with an attachment.
See if you have any errors reading the email or attachment.
If you do get any errors, then post exact error message(s) here.


My System SpecsSystem Spec
.
02 Jan 2015   #12
Kari

Microsoft Community Contributor Award Recipient

 

Jeanine, please zip some unimportant and non-personal content as you would normally do, then email it to me at my test mail address (email removed, test done). I will check if I can open it.
My System SpecsSystem Spec
02 Jan 2015   #13
Jeanine

Windows 7 Home Premium 32-bit
 
 

The compressed folder/zip file would be downloaded by the recipient. I do not use a 3rd party zip facility.

The recipient gets a message saying that access is denied, in spite of there being no restrictions.

I sent a zip file from my Yahoo Mail to my Orange Mail as a test and everything worked perfectly.
My System SpecsSystem Spec
.

02 Jan 2015   #14
Kari

Microsoft Community Contributor Award Recipient

 

OK, so we don't have to use my test mail for this. I removed the email from my previous post.

Your original post was a bit confusing, the fact that you are using Office XP has nothing to do with this. Seems that the issue is in receiver's end, you mail your attachments correctly as proved by yourself that they work.
My System SpecsSystem Spec
02 Jan 2015   #15
Jeanine

Windows 7 Home Premium 32-bit
 
 

Thank you, Kari. I have sent an email as you suggested,
My System SpecsSystem Spec
02 Jan 2015   #16
Kari

Microsoft Community Contributor Award Recipient

 

Quote   Quote: Originally Posted by Jeanine View Post
Thank you, Kari. I have sent an email as you suggested,
No issues, both ZIP archives opened normally:
Compatibility with MS Office XP Professional-2015-01-02_21h56_16.png


My System SpecsSystem Spec
02 Jan 2015   #17
Jeanine

Windows 7 Home Premium 32-bit
 
 

Many thanks, Kari. I will assume the problem is not at my end. Do you think it likely that the problem lies with the recipient's security software?
My System SpecsSystem Spec
02 Jan 2015   #18
Kari

Microsoft Community Contributor Award Recipient

 

I can think of many reasons, the security (AV and / or Firewall) system used by receiver is not top on my list. Most common reason in this kind of issues is false usage, the receiver simply doing something wrong.

Without knowing the system specifications (OS, browser, possible email client and so on) of the receiver it is almost impossible to tell why he / she / them cannot open your attachments.

Anyway, rest assured you are doing everything correctly. Your a bit outdated Office version, your archiving program you use for zipping your files, nothing in your system or the way you mail your ZIP archives is wrong and causing this .

Kari
My System SpecsSystem Spec
02 Jan 2015   #19
Jeanine

Windows 7 Home Premium 32-bit
 
 

Thank for the reassurance. You have been understanding regarding my predicament and generous with your advice. I will mark this thread as Solved and may I wish you a Happy New Year.
My System SpecsSystem Spec
02 Jan 2015   #20
Kari

Microsoft Community Contributor Award Recipient

 

Happy New Year to you, too .
My System SpecsSystem Spec
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 Compatibility with MS Office XP Professional




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