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Windows 7: Outlook search does not work - Indexing not working - tried many thing

17 Feb 2015   #1
ltrip

Windows 7 Home Premium 64 bit
 
 
Outlook search does not work - Indexing not working - tried many thing

Windows 7 Pro 64 bit. Office Pro 2010. 32 bit Outlook. HP laptop.

This started with my searches in Outlook not working. I looked for solutions.
Here is my status and things I have tried:
- Ran scanpst. Errors were repaired.
- Ran Office 2010 "repair" from control panel. Errors were fixed.
- Ran SFC. Errors were found in system files. But when I look at the log file, there are NO files listed as corrupt. Not sure what to do next on this.
- When I go to "Indexing options" There no locations specified for indexing and it says "Indexing is not running"; when I go to "advanced" options, there is NO "file types" tab at all, file settings are grayed out, there is no "index location". when I click "troubleshoot", I get: "An error occured while troubleshooting" "A problem is preventing the troubleshooter from starting". Error detail in attachment.
- I went to "Windows features" under Programs in Control panel. I did NOT turn off Windows search. I turned ON, Indexing service, with no impact.

Yes, I am frustrated.
Can anyone provide additional steps?

I am considering reinstalling and/or repairing Win 7 and Office 2010 from DVDs, if it would not be too disruptive of all my personal settings. Any thoughts on this? I have the DVDs for both with product keys.

Thanks!




Attached Images
Outlook search does not work - Indexing not working - tried many thing-indexing-error.jpg 
My System SpecsSystem Spec
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17 Feb 2015   #2
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Hi Itrip, welcome to Windows Seven Forums.

Have a look through these websites to see if there is a solution there for you. The first one is for Outlook 2010, the second is for Outlook 2007 & the third is also for outlook 2010.

Outlook 2010 instant search not working

https://support.office.microsoft.com...rs=en-AU&ad=AU

Outlook 2010 Mail Indexing Not Working (Windows Search Email - Microsoft Community
My System SpecsSystem Spec
18 Feb 2015   #3
cyberSAR

Windows 7 Pro 64-bit
 
 

Quote   Quote: Originally Posted by ltrip View Post
I went to "Windows features" under Programs in Control panel. I did NOT turn off Windows search. I turned ON, Indexing service, with no impact.
I would try uninstalling Windows Search. Reboot a time or two then re-enable it and reboot. I've had it fix the search feature a few times when things were messed up.
My System SpecsSystem Spec
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19 Feb 2015   #4
ltrip

Windows 7 Home Premium 64 bit
 
 

Ranger4, Thank you! I had tried #1 earlier. #2 didn't really apply. #3 did show me something new to try...Repair when installing from the DVD.
I confirmed the following as I looked at these:
- I do not have an OST file, I am not on Exchange, so those solutions don't apply.
- When I get to 'Indexing Options", it says "Indexing is not running" and there are no files/locations listed in the box. The "Modify" option is grayed out and not available.
- When looking for OST file in Windows Explorer, it told me that indexing was not running and offered to turn it on. I did. But later, the Indexing Options still shows Indexing not running.
Very frustrating.

CyberSAR, Thank you! I can enable or disable Windows search.
I have done that with no change.
I do not know how to uninstall Windows search, as you suggest. It is not listed in Control Panel as a program available to uninstall.. If I did uninstall, somehow, what would I use to install?

I will try the "repair" from the DVD.

Thanks again.

Cheers,
My System SpecsSystem Spec
20 Feb 2015   #5
cyberSAR

Windows 7 Pro 64-bit
 
 

Uninstall was a bad choice of words. Disable and reenable was what i meant. You might try running this troubleshooter from MS http://support.microsoft.com/mats/windows_search/
My System SpecsSystem Spec
20 Feb 2015   #6
ltrip

Windows 7 Home Premium 64 bit
 
 

CyberSar, Thank you! This is not directed at you, but the tool. It was useless. It found 3 errors and could not fix them, or tell me how to fix them.
The tool was focused on search, and I know that indexing is related to search. My indexing is not running, and the advanced options show no locations for indexing.
Anyway, my searching in Outlook, which relies on indexing, is still not working.
I am still considering a "repair"/reinstall of Win 7 as a brute force method to fix it.
Cheers,
My System SpecsSystem Spec
20 Feb 2015   #7
cyberSAR

Windows 7 Pro 64-bit
 
 

Sorry about sending you on a wild goose chase. I don't have indexing turned on and my search in Windows and Outlook 2010 work fine.

Before a repair install I would try running (as administrator) sfc /scannow a few times. If you find corruption that it won't fix try Dism /Online /Cleanup-Image /RestoreHealth

If you get search in Windows working but not in Outlook you could try a repair of Office and/or scanpst.exe on your .pst files.
My System SpecsSystem Spec
20 Feb 2015   #8
ltrip

Windows 7 Home Premium 64 bit
 
 

cyberSAR, thanks again. Please no need to apologize. I sincerely appreciate your help.
I have tried sfc once..it said it found errors, but the log file did not show them. Very frustrating. I will try a couple more times, like you suggest.
I have done an Office repair, with no luck. I have done a scanpst with no luck.

Please explain this further: try Dism /Online /Cleanup-Image /RestoreHealth
Is this a program on my system? I have no idea what this is, but am willing to try it.

Thanks,
My System SpecsSystem Spec
20 Feb 2015   #9
cyberSAR

Windows 7 Pro 64-bit
 
 

My System SpecsSystem Spec
20 Feb 2015   #10
ltrip

Windows 7 Home Premium 64 bit
 
 

Great! I will try that in the next 2-3 days.
My System SpecsSystem Spec
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 Outlook search does not work - Indexing not working - tried many thing




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