Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Outlook 2007 telling my host when messages have been read

01 Apr 2015   #1
miloshapiro

XP
 
 
Outlook 2007 telling my host when messages have been read

Hoping this is the right forum to post this in. If not, a lead toward the right place would be appreciated.

When i'm home, I read my mail on Outlook 2007 on my Win7 computer and all is well. When I am not home, though, I log on directly to my web hosting company's interface (called CPX) and read my email there. About three months ago, I noticed that almost everything I was reading on CPX was getting marked as read before I read it. We test it all kinds of ways and were baffled. Well, I finally found a key bit of info. When my home computer had Outlook off (which it rarely is), suddenly CPX worked great. As soon as I turned on Outlook, though, all my email on CPX started getting marked as read...even spam that I hadn't read at all on Outlook.

So, it seems, something in my Outlook 2007 is telling my host now that email is read simply by its being downloaded into Outlook. This is very frustrating when I'm out for the day, using CPX a lot, and can't tell what I've read.

What would I have to change in Outlook to say, "Stop telling my host that this email has been read!" Strange that this didn't happen for many years and then suddenly started to.

Thanks!


My System SpecsSystem Spec
.
02 Apr 2015   #2
2xg

Win7 & Win8 64bit
 
 

Hi there,

Have you fiddled with the reading pane option of your Outlook? See if it might help.
Make Outlook 2007 Mark Items as Read When Viewed in Reading Pane
My System SpecsSystem Spec
02 Apr 2015   #3
miloshapiro

XP
 
 

Your question could be taken two ways.

If you mean, "Have I made any changes lately that could have caused this?" then the answer is, "No, I haven't changed anything about those settings in years."

If you mean, "Have I looked through 'Options' and "Customize' and "Account Settings' trying to find anything that sounds like 'Notify host that email has been read', then "Yes, I've looked around quite a bit and can't find anything that sounds close to what's happening."

Regarding the link that you included (with my thanks), my settings match the recommendations on that screen (other than the fact that I use 2 seconds instead of 5). And again, I haven't touched that screen -- wasn't even all that quick to get to so I couldn't have gone there by mistake! ;-)

Still needing direction on this. Thanks!
My System SpecsSystem Spec
.

03 Apr 2015   #4
2xg

Win7 & Win8 64bit
 
 

Hi,

I could have said "experimented with the reading option". You may take a snip capture of the original setting just in case you'll have to revert it back. Also, I don't know if you have looked and experimented the setting/options of your webmail, see if there's anything there that might correct the issue.

Hope this helps.
My System SpecsSystem Spec
03 Apr 2015   #5
miloshapiro

XP
 
 

i've looked at a lot of the options there, and none of them sound like they'd have anything to do with what's happening.
As for the webhost reader, called CPX, I've been in touch with their tech team and even the engineers behind them. No one can explain it on their end (nor is it happening to their other customers) so they're blaming my Outlook. They even suggested I download Thunderbird to test if it happens there too...but that's a huge endeavor.
My System SpecsSystem Spec
03 Apr 2015   #6
tommyg562000

Windows 7 Professional 64bit
 
 

Is the account setup in outlook as IMAP or POP3? I'm guessing that the client is telling the server to mark mail as read when it retrieves mail from the server. Thus when you close the client, in this case outlook, the web client acts as you expect.
My System SpecsSystem Spec
04 Apr 2015   #7
miloshapiro

XP
 
 

as you can see in the attachment, it's POP3, as it's been for many years. So there's been no change there.

You say "I'm guessing that the client is telling the server to mark mail as read when it retrieves mail from the server," but in ten years of this set-up, the client (Outlook) has never told the server this before. So if Outlook is the one telling the server this (as my host accuses), again, where in Outlook does one say "Don't tell the server that!"?

Thanks Tommy.


Attached Images
Outlook 2007 telling my host when messages have been read-temp2.jpg 
My System SpecsSystem Spec
04 Apr 2015   #8
SaNdMaN82

Windows 7 Profesional x64
 
 

When did this behavior start?
If you ask me, there are 2 explanations:
A) Your mail host flags the mails as read as soon as a client (outlook for you) retrieves them
B) Your mail client is asking your mail host to mark them as read once retrieved

We can actually test this...
Would you be able to download another mail client?
You do not need to install it, just run it. I believe there are a few options in portableapps portal...

If you set the exact same account info in the new client, and when you retrieve new mail it's also flagged as read at the host, then maybe they should look into some setting on their side...
My System SpecsSystem Spec
04 Apr 2015   #9
miloshapiro

XP
 
 

It started happening about three months ago. We wasted a lot of time on a lot of theories because no one ever thought to say to me, "Log off Outlook while we test this." So I was throwing off all the results by what I was doing at home.

I would agree that it's either A or B, so I think I've described the situation right for you to have put it so well.

I was with you til the phrase "portableapps portal" and that was where you jumped past my technical level.
To be clear, I'm trying my best here, but I am NOT a techie!

If there's something I can log onto somehow that would download my email and see what happens in CPX,
I'm open to that...so long as downloading to this new thing won't keep Outlook from later downloading the
same notes? I wouldn't want to lose emails in the process.

Thanks for a good idea!
My System SpecsSystem Spec
04 Apr 2015   #10
SaNdMaN82

Windows 7 Profesional x64
 
 

Oh, my bad, sorry about that!!!
This is what i meant by PortableApps Portal -> Portable App Directory | PortableApps.com - Portable software for USB, portable and cloud drives
There, you will find a lot portable apps... A portable apps is an app that does not require installation, and 'does not modifiy' your system in order to work...
Once you download an application, you just 'install it' by placing the files in a folder, and that's it...
So that you can actually put them in a pendirve for instance, and use them in any pc, taking your files and configurations with you...

To this test I think it's the best way, nice and simple... Once the tests are over, you just delete the folder and that's it.

Good luck!
My System SpecsSystem Spec
Reply

 Outlook 2007 telling my host when messages have been read




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Outlook 2007 Messages stuck in Outbox
Hi - I am running Window 7 Home Premium (64bit) and Office 2007. I have this problem with Outlook not sending messages after I hit the send/receive button (I do not have Outook configured to automatically send messages - I like to control that!). I have tested the mail setup (Tools-Account...
Microsoft Office
Outlook 2007 only sends some messages
This one is a doozy . My first configuration of Outlook 2007 accessed three different accounts on three different servers. When I tried to send out an email, it didn't go anywhere, and when I reopened it, it said "this email has not been sent. This email will be sent by . Thinking the...
Microsoft Office
Read Outlook Messages Outside of Outlook
I have many, many Outlook messages on my HD that I stored in .msg format. I am about to set up an old laptop that will not have Outlook on but will have those stored messages either on it or accessible on a USB device. Is there a piece of software around that will let me read those messages? ...
Browsers & Mail
Outlook 2007 cannot open and print email messages
A customer called me because he could no longer open and print email messages in Outlook 2007. He is running Windows XP SP3 with 3.5 gigs of ram and a dual core processor. The system struggles a little but doesn't seem overwhelmed by how he loads it. The computer was also throwing up a low...
Microsoft Office
Blank Outlook 2007 messages
I use Outlook 2007 with AOL POP3 configured. Often times when I receive mail sent to me the message body appears blank. I tried the following to resolve this.. 1. I logged in to you AOL web mail to confirm the email was viewable. It was. 2. Removed Norton Anti Virus and installed MS...
Browsers & Mail
Outlook isnt displaying messages in inbox, read or new?
For some reason my inbox in outlook seems to be acting up. It's not displaying any of my read messages or any new ones in my inbox. Any idea what I can do to fix it?
Browsers & Mail


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 04:39.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App