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Windows 7: Not able to repair office 2013 due to Boostrapper error message

03 May 2015   #1
albertf

WIndows 7 x64
 
 
Not able to repair office 2013 due to Boostrapper error message


Hi

I went to my Word 2013 file and when I pressed on it - I got an error message that word document would not open.

I tried other word documents and they all do not open and work. I tried also Excel files and they too do not work and open up.

I then tried to do a repair on Office 2013 by going to computer and pressed on Office 2013 program list and I got an error message that Bootstrapper error message of "Microsoft Setup Bootstrapper has stopped working
A problem caused the program to stop working correctly. Windows will close this program and notify you if a solution is available."

I tried repair several times without much success. I then found on line at https://support.office.com/en-us/art...rs=en-US&ad=US the idea to run the Microsoft Fix it tool and it successfully uninstalled the entire Office 2013

Yet after trying to reinstall the office from setup.exe file - I continue to get the Bootstrapper error message

I found on line - Microsoft Setup Bootstrapper has stopped working
that to delete - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags key would work and be able to reinstall the office suite since this would take care of the boostrapper issues.

I backup up the key and tried to delete the key but it would not let me and I got an error message.

I checked all the permissions on the key and everything looked good. I also made a new admin account and this also did not work. I also tried safe mode and this too did not work.

I need to delete the key and reinstall office 2013

Any advice and assistance would be super.




Attached Images
Not able to repair office 2013 due to Boostrapper error message-microsoft-setup-bootstrapper.png 
My System SpecsSystem Spec
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03 May 2015   #2
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Read through this website & see if there is anything that works for you.

You also mentioned you tried an Office Repair & it did not work. The correct method for doing an Office Repair is, open Control Panel, select Programs & Features, then scroll down to Microsoft Office 2013, Right Click on it & that should open a couple of Repair Options for you to try.

Do you have Office 2010 installed as well, or have you previously had Office 2010 installed. If so, problems can occur if it has not been completely uninstalled, so that needs to be fixed first.

windows 7 - Microsoft Setup Bootstrapper Has Stopped Working - Super User
My System SpecsSystem Spec
16 Jun 2015   #3
Rincewindwiz

32 bit Ultimate
 
 

Quote:
The correct method for doing an Office Repair is, open Control Panel, select Programs & Features, then scroll down to Microsoft Office 2013, Right Click on it & that should open a couple of Repair Options for you to try.
And what next when you do this and don't get the repair options?

I get the red edged Office window with a message about preparing files or something and then after 1 - 2 seconds window goes and nothing is happening.
My System SpecsSystem Spec
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16 Jun 2015   #4
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Try the solution in this website.

microsoft office 2013 bootstrapper error
My System SpecsSystem Spec
16 Jun 2015   #5
Rincewindwiz

32 bit Ultimate
 
 

Never got that far!!
No bootstrapper, no error, nothing!
Anyay it history now Turned out to be a conflict with other versions of Office that had previously happly coexisted.
My System SpecsSystem Spec
16 Jun 2015   #6
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Thanks for getting back. I did not realise you had other versions of Office installed, but glad to hear it seems to be fixed now.
My System SpecsSystem Spec
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 Not able to repair office 2013 due to Boostrapper error message




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