Office 2013 continually trying to connect to something


  1. Posts : 43
    Windows 7 Ultimate 64 bit
       #1

    Office 2013 continually trying to connect to something


    Just started this problem today.

    When I open up Office 2013 Pro I get this: Contacting: www//.advantage.welliness.inf\ClientEMs\Images

    It does not and will not connect. After a minute it goes off and then all the time I am using Office the
    same thing happens.

    This does not happen anywhere else on my computer except Office.

    Why is this happening? I have not gone to this site today or ever.

    Thanks for your help.

    How can I stop this?

    Thanks
    Last edited by TGMcCallie; 02 Jul 2015 at 21:20. Reason: Adding to this.
      My Computer


  2. Posts : 9,746
    Windows 7 Home Premium 64 bit sp1
       #2

    You could try repairing Office, to do that open Control Panel, select Programs & Features, scroll down to Microsoft Office Pro 2013, right click on it & select Change & this will open a couple of repair options you can try.

    If you don't often shut down your computer & leave it on most of the time, try a shut down & then start up again.

    Have you done a scan with your anti virus & with Malwarebytes.

    You could also try a system restore, to do that open Control Panel & select System, on that window you will see up on the LH side System Protection, select that & it will open System Properties, select the System Protection tab & then click on System Restore & that may provide you will some dates so you can go back to a point before this problem started.

    If all this fails you could uninstall Office & reinstall it again.
      My Computer


  3. Posts : 43
    Windows 7 Ultimate 64 bit
    Thread Starter
       #3

    This happened when I received e-mail that had a RED X in a block that said this image had either been
    moved or deleted. I checked on the red X thinking it would pop up the image.

    I think this caused the search for the image that can't be located and Office is trying and trying.

    This only happens when I have clicked on this one particular e-mail. It does not happen on any other
    e-mail.

    I just moved it to my Saved folder until I decide I no longer need the info in this e-mail and then I will
    delete the e-mail that is causing the problem. After I delete it and don't bring it back up then the problem
    will be solved.

    Tom
      My Computer


  4. Posts : 9,746
    Windows 7 Home Premium 64 bit sp1
       #4

    That sounds very much like that email is the cause of the problem. It is never a good idea to click on anything in an email unless you are absolutely sure you can trust the sender. Often viruses & other harmful problems are immediately loaded into your computer when you do this.

    Firstly I would delete that email ASAP & then run a full scan with your AV & them with Malwarebytes.
      My Computer


  5. Posts : 43
    Windows 7 Ultimate 64 bit
    Thread Starter
       #5

    That is exactly what I plan on doing when I am through with it. It has some very important information
    that I need to set up remote via my smart phone and desktop to my q-see security cameras.

    After I get that done probably tomorrow, I will definitely delete the e-mail. It is from a Support for
    Q-See and I have gotten lots of e-mails from them but this one is the first one that had a problem.
    I guess there is always a first for everything.

    I did run malwarebytes scan on it and nothing was found. Also Kaspersky give it OK also.

    Thanks

    Tom
      My Computer


  6. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #6

    What program is happening in, just Outlook?
      My Computer


 

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