Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: 0xc0000005 randomly for Office 365 apps

26 Aug 2015   #1
Fra881

Windows 7 Pro x64
 
 
0xc0000005 randomly for Office 365 apps

I have genuine Office 365 on my pc, it always worked correctly until a few days ago it started having problems with launching apps.

It happens only with Office apps. It happens both if I launch the app from the drawer or if I try to open a file.

1st window:
EXCEL.EXE - Application Error
The application was unable to start correctly (0xc0000005). Click OK to close the application.

Then, if I originally tried to open a file, a 2nd window appears:
There was a problem sending the command to the program.

I don't recall doing anything special that could have raised the problem.

Ones in a while the program actually starts: it happens randomly, could be the first time I hit open or the 20th (after I closed the error for other 19 times).
After I managed to get the program to open, I can open as many files relative to that program (es: word) as I want to with no errors. As soon as I close the app, it starts all over again.

I tried chkdisk, safe mode, sfc/scannow (finds errors but is not able to fix some of them), /RestoreHealth (error: 87. the restorehealth option is not recognized in this context), repairing Office.. none worked.

Those were the solutions suggested for cases similar to mine, but I found no case identical to mine.

What else can I try?


My System SpecsSystem Spec
.
26 Aug 2015   #2
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Hi Fra881, welcome to Windows Seven Forums.

Have a look through this MS website & see if the solutions there help you. It seems that Hardware Graphics Acceleration &/or Direct 3D could be a cause. Anyway read right through the suggested solutions & see if any work.

Excel 2013 (Office 365) crashes randomly - Microsoft Community
My System SpecsSystem Spec
27 Aug 2015   #3
Fra881

Windows 7 Pro x64
 
 

Hello Ranger4, I looked through the ms community but I didn't find anything (no people with identical problem nor solution to similar problems that worked for mine), so my only option was to post here.

The problem in the link is different, I tried anyway disabling graphic hardware acceleration and opening office apps in safe mode (holding ctrl) but nothing worked.
My System SpecsSystem Spec
.

27 Aug 2015   #4
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

You could try uninstalling Office 365 & reinstalling it. Read this MS website & follow the directions. There is a link on how to do it manually down the bottom of the page as well.

It would be wise to back up all your Office data files beforehand.

https://support.office.com/en-ie/art...rs=en-IE&ad=IE

Do you have any other versions of Office installed on this computer. Having more than one version installed can sometimes cause problems.
My System SpecsSystem Spec
27 Aug 2015   #5
Pattysheppard

Windows 7 Home Premium x64
 
 

I am having the exact same problem with the (0xc000005) error but was able to open Word a couple of times about a week ago when it started but now it is not opening at all just when I need it most. I have tried many solutions like using autoruns on this site:
http://www.usmanalitoo.com/how-to-fi...5-all-windows/

and a solution posted on this forum (by SteveO1964):
http://answers.microsoft.com/en-us/w...f7f9a17?page=1

but cannot get it to work. I also tried repairing microsoft office then after that didn't work, I manually uninstalled it and reinstalled it from a new setup file but still no luck
My System SpecsSystem Spec
27 Aug 2015   #6
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Hi Pattysheppard, welcome to Windows Seven Forums.

Have a look at this MS website & see if it helps you at all. Read right through it & follow the links as well if necessary.

http://answers.microsoft.com/en-us/o...8-d854c7a64566
My System SpecsSystem Spec
29 Aug 2015   #7
Pattysheppard

Windows 7 Home Premium x64
 
 

Thanks, I tried everything on his post but nothing there was able to fix it.

The actual error message that comes up is called "WINWORD.EXE - Application Error" and says "The application was unable to start correctly (0xc0000005). Click OK to close the application.

I have been using another laptop for the time being because I use the office products a lot. I just cannot believe how the problem is still not known considering it's not just one person having the same problem.
Hope someone can actually help cause I really don't want to re-install Windows again.
My System SpecsSystem Spec
30 Aug 2015   #8
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Fra881 are you using Avast for you anti virus program?
My System SpecsSystem Spec
30 Aug 2015   #9
Pattysheppard

Windows 7 Home Premium x64
 
 

Hi Layback bear, I am using Avast and I have the folder for office 15 in my exclusions list and it didn't work with it excluded or with the antivirus completely disabled
My System SpecsSystem Spec
30 Aug 2015   #10
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

What I was wondering is if Fra881is also using Avast.

If so their could be something in common causing problems. Avast has been recently causing strange problem for a few members.

Just a thought on my part.
My System SpecsSystem Spec
Reply

 0xc0000005 randomly for Office 365 apps




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Microsoft Office Web Apps to be renamed 'Office Online'?
Read more at: Microsoft Office Web Apps to be renamed 'Office Online'? | ZDNet
News
Bing rolls out five apps for Office 365 and Office 2013
Read more at source: Bing rolls out five apps for Office 365 and Office 2013 | Microsoft - CNET News
News
Crashing apps,need to solve frequent 0xe0000001 and 0xc0000005 errors
Hey all, im getting alot of errors im in the middle of data recovery in a different progz and all of them is crashing in scanning process or after that. im also getting crashes and error in other non-recovery related programs. most notably are with 0xe0000001 and 0xc0000005 Exception codes with...
BSOD Help and Support
Microsoft's new Office Web Apps to roll out to Office 365 users in Oct
Read more at source: Microsoft's new Office Web Apps to roll out to Office 365 users in late October | ZDNet
News
Updates to Office Web Apps
The Office Web Apps have been refreshed on SkyDrive and in Hotmail with several new features, including: Word printing. Now, the Word Web App offers the print command in the Word Web App editor. ...
News
Office Web Apps: The Three Tenets
More...
News


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:49.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App