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Windows 7: Word 2013 document crashes when opened in compatibility mode

05 Sep 2015   #1
Lewismos23

Windows 7 64 bit
 
 
Word 2013 document crashes when opened in compatibility mode

In word 2013, when attempting to open one particular file saved in Wof 97-2003 format, Word 2013 crashes right away. I've tried event viewer, but there was no real listed fix.

I've also tried uninstalling add-ins and to no luck

It does however open in Word 2013 safe mode. I can also open under another user on another computer so no there is no corruption on the file.

It also can open in 'Protected' mode for the affected user, but opening normally is when it bombs out. Any resolutions welcomed.

Thanks


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08 Sep 2015   #2
AnthonySmmerc1

Windows 7 ultimate 32bit
 
 

Word 2013 opens older format documents just fine. If it is just the one document, it is also unlikely to be a Word problem.

Open the document in Safe Mode. Open another occurrence of Word. Copy the problem document into a new document and save it under a new name (in either format). I think this will solve your problem.
Also look here: http://www.reddit.com/r/word/comment...ed_word_files/
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 Word 2013 document crashes when opened in compatibility mode




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