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Windows 7: .DOCX cannot be opened

11 Sep 2015   #1
WalterJ0999

Windows 7 Ultimate 32Bit
 
 
.DOCX cannot be opened

Greetings,
Our facility uses Office 2003 with a couple of 07 installations for testing. We occasionally receive Word 07 documents in .docx format which we cannot open using either 03 or 07. Error message is:
"The Office Open XML file *.docx cannot be opened because there are problems with the contents." Pressing the Details button reveals:
"Microsoft Office cannot open this file because the .zip archive file is an unsupported version."
(The documents have not been sent in zipped format as far as I can tell)
Attempting to have Word 07 repair the document fails. Trying web-found suggestions regarding selecting the document and choosing Open and Repair or Recover Text From Any File fail also.

Thanks for any assistance.


My System SpecsSystem Spec
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11 Sep 2015   #2
jumanji

Windows 7 Home Premium 32 bit
 
 

Welcome to Seven Forums.

Check this: "I had the same issue and I found one possible solution: Gmail. I sent the corrupted file to my Gmail account and opened the attachment using Gmail's own viewer. First it reported "Sorry, we are unable to generate a view of the document at this time. Alternatively, you can view the plain HTML (automatically redirecting)." When you select the HTML version the file opens."

"The file cannot be opened because there are problems with the - Microsoft Community

Also check whether you will need this compatibility pack. ( I have office 2000 and installed this. Afterwards I am able to open .docx) Download Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint File Formats from Official Microsoft Download Center
My System SpecsSystem Spec
11 Sep 2015   #3
GEWB

Linux (Mint is primary) / XP, Win7 Home / Win7 Pro, Ultimate / Win8.1 / Win10 archived VM
 
 

Quote   Quote: Originally Posted by WalterJ0999 View Post
Error message is:
"The Office Open XML file *.docx cannot be opened because there are problems with the contents." Pressing the Details button reveals:
"Microsoft Office cannot open this file because the .zip archive file is an unsupported version."
(The documents have not been sent in zipped format as far as I can tell)
Hello Walter-

Um, yes, it is a ZIP file...99% of users don't know or forgot that .DOCX is actually a ZIP file.

Anyway, jumanji's reply is on track - you need a utility to allow DOCX in Word 2003

Regards,
GEWB
My System SpecsSystem Spec
.

12 Sep 2015   #4
Sven1458

windows 7 ultimate x64
 
 

Go here:
https://www.microsoft.com/en-us/down...ails.aspx?id=3
it will get you to:
Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint File Formats
download the first upgrade and install.
Sven
My System SpecsSystem Spec
14 Sep 2015   #5
DonaldPain08

Win 7 Ultimate 64bit
 
 

Check if your antivirus is corrupting the docx file. Temporarily disable one antivirus program and test. More: community.office365.com/en-us/f/155/t/255386.aspx
My System SpecsSystem Spec
Reply

 .DOCX cannot be opened




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