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Windows 7: How to fix Customize Ribbon and Quick Access Toolbar?

16 Oct 2015   #1
soho1

Win 7 Pro 64-bit
 
 
How to fix Customize Ribbon and Quick Access Toolbar?

Outlook 2010 32-bit running on Win 7 Pro 64-bit - something is broken.

I cannot customize the ribbon and same for quick access toolbar.

All COM add-ons are turned off. Tried in /safe mode too.




Attached Thumbnails
How to fix Customize Ribbon and Quick Access Toolbar?-customize_ribbon_is_blank.png   How to fix Customize Ribbon and Quick Access Toolbar?-quick_access_toolbar_no_choices.png  
My System SpecsSystem Spec
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16 Oct 2015   #2
Hacb

Windows 7 Enterprise x64
 
 

what version of office are you running, as in things like Professional Plus, starter etc
My System SpecsSystem Spec
09 Dec 2015   #3
Remilie

Windows 7 Professional x64
 
 

I am having the same problem. In Microsoft Outlook 2010 I cannot customize the Quick Access Toolbar. The menu for the buttons that I could add to the toolbar are all greyed out! Please help!! Thank you, Greg
My System SpecsSystem Spec
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09 Dec 2015   #4
jglaser

win 7 Pro 64 bit
 
 
Outlook 2010 Quick Access Toolbar - all greyed out

Running:
MS Office Professional Plus 2010 (32 bit)
Windows 7 Pro (64 bit)
Ditto: cannot customize the QAT - it is all greyed out. It's functionality has stopped working
Just completed the regular 'Tuesday Windows updates' last night (Tuesday Dec 8, 2015) and since then, the QAT has stopped working.
Tried to repair Office Pro 2010 via Control Panel and reboot - no luck
Any suggestions, please?
My System SpecsSystem Spec
09 Dec 2015   #5
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

You could try doing an Office Repair. Open Control Panel, select Programs & Features, scroll down to Microsoft Office 2010, Right Click on it & select Change & that will open a couple of Repair options to try.
My System SpecsSystem Spec
09 Dec 2015   #6
Remilie

Windows 7 Professional x64
 
 

I just found the fix. Uninstall last night's Windows Update to Office that ends in the numbers 4409. Uninstall via the Control Panel. Google "how to uninstall a microsoft update" if you need additional information on how to do this. Reboot afterwards. I was able to get everything back but the buttons on my inbox "Quick Access Toolbar". Please let me know if this works for you. GD
My System SpecsSystem Spec
09 Dec 2015   #7
jglaser

win 7 Pro 64 bit
 
 

Remille - YOU ROCK, Sir !! Uninstalled that pesky KB3114409 update and voila, all my customizations I enabled via the QAT returned!
  • How on earth did you know that specific update - from among 22 (I think), was the faulty one?
  • Do you think MS is even aware that they deployed a faulty update?
Thanks again!
My System SpecsSystem Spec
10 Dec 2015   #8
shroomy

Windows 7 Pro 32 and 64
 
 

That was the fix for me as well. Thanks Remille.
My System SpecsSystem Spec
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 How to fix Customize Ribbon and Quick Access Toolbar?




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