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Windows 7: Outlook wont start following update

11 Nov 2015   #1
Exfso

Windows 7 Professional
 
 
Outlook wont start following update

Today 11 Nov 2015, I received a host of updates. At least 10 of them were for Microsoft Office. I downloaded and installed, did the mandatory reboot everything seemed fine until I tried to open my outlook 2010. The start screen came up for a couple of seconds and then it shut down. There is no way I could get it to start. I ended doing a system restore, and that seems to have fixed the problem. Looks like MS have created a problem at least on my machine with the Office updates. Not sure if anyone here has experienced this.


My System SpecsSystem Spec
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11 Nov 2015   #2
UsernameIssues

W7 Pro SP1 64bit
 
 

I applied all updates to one Virtual Machine, one laptop and one desktop. Outlook 2010 on the desktop started, but crashed when I tried simple tasks. System Restore fixed the issue. Outlook 2010 on the laptop was/is fine. Go figure.

The VM does not have Office installed.
My System SpecsSystem Spec
11 Nov 2015   #3
thelma

windows 7 professional 64 bit
 
 

Hello Exfso,

I am not at a computer guru but I have learned recently to not touch any update till two weeks have passed. Then all the problems and mistakes will have come out off the wood work and you know what you are dealing with.

Just a personal observation, normally there is no rush with updating
My System SpecsSystem Spec
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11 Nov 2015   #4
NeoGee

Windows 7 64bit
 
 

I've had exactly the same problem.
Outlook opened in Safe mode, so I disabled all the add-ins, but still would not open in normal mode.
Tried running a PST repair, found errors and fixed them, but didn't fix the problem.
Tried running a office repair, did not fix.
Re-installed Office, did not fix.
System restore, and now working.
So BIG **** up with last nights windows update.
My System SpecsSystem Spec
11 Nov 2015   #5
Exfso

Windows 7 Professional
 
 

It is getting to the point that one is not game to download any updates due to the flaky nature of a lot of them in recent times. I wonder if MS know about this little gem, I would lay odds that there are thousands of people been stung by this stuff-up. Good old MS does it yet again
I suspect the culprit is somewhere in the list shown.


Attached Thumbnails
Outlook wont start following update-nov-2015-security-updates.png  
My System SpecsSystem Spec
11 Nov 2015   #6
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

You can try uninstalling KB 3097877 and see if that helps.
I wonder if this KB is a bad update ?
Read more about this here (see post #5) :
Microsoft Security Bulletin(s) for November 10 2015
My System SpecsSystem Spec
11 Nov 2015   #7
Vocalpoint

Windows 7 Professional SP1
 
 

I am joining the party too. This morning - when opening ANY email that uses a secure connection (https) - Outlook 2013 instantly crashes. I first got a payment reminder from Paypal - tried to open it and instantly crash. Then I updated an email on one my audio software accounts and of course when I got the verification email to confirm the change (also using https links) - same crash.

I have a ticket into MS - but I suspecting one or more of that update package yesterday is the culprit.

EDIT: Yes! Removing KB 3097877 returns Outlook 2013 to working again!

VP
My System SpecsSystem Spec
11 Nov 2015   #8
robinb9

Windows 7 Pro 32/64 bit and Windows 10 Pro 32 Bit/64bit
 
 

It is not just outlook this kb is crashing lots of programs
My System SpecsSystem Spec
11 Nov 2015   #9
Vocalpoint

Windows 7 Professional SP1
 
 

Quote   Quote: Originally Posted by robinb9 View Post
It is not just outlook this kb is crashing lots of programs
Good to know. Should be a fun discussion with MS when I get them on the line here.

VP
My System SpecsSystem Spec
11 Nov 2015   #10
Seffrid

Windows 7 Home Premium 64
 
 

Quote   Quote: Originally Posted by Vocalpoint View Post
Quote   Quote: Originally Posted by robinb9 View Post
It is not just outlook this kb is crashing lots of programs
Good to know. Should be a fun discussion with MS when I get them on the line here.

VP
Here's an authoritative confirmation:-

KB 3097877 crashes Outlook, causes network sign-in black screens | InfoWorld
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