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Windows 7: Outlook 2010 error: 0x800CCCDD--IMAP server closed connection

17 Dec 2015   #1
markg2

Windows 7
 
 
Outlook 2010 error: 0x800CCCDD--IMAP server closed connection

Outlook 2010, Win7, email account: outlook.com (1 of 2 accounts)

Error code 0x800CCCDD

Protocol: IMAP
Server: imap-mail.outlook.com
Port: 993

Outlook 2010 had 2 functioning email accounts prior to the MS required remove/add of an Outlook.com account due to MS' server change. I used the recommended, automatic add (after the remove) for the Outlook.com account. Outlook.com is now an Exchange account. During the add, there was a message indicating the Exchange account would 'take over', and so it did. Unilaterally it took over the default position--oddly, this despite mail accounts indicating the second (a MAPI account) email account was the default. This was unacceptable.

So I proceeded with MS' second option--a manual add with Outlook.com being an IMAP account not Exchange. This sort of worked. The second account is back again as the default however Outlook.com is persistently and erratically not connecting or losing connection per the above error.

The only fix I've found googling was to uncheck Outlook's mail options to do any kind of automatic send or receive. That seemed to work for a while but the errors are back--just not as frequent.

This error is not present when doing the required Outlook.com remove/add with Outlook 2007 with the same second account that's the default.

Any suggestions?



My System SpecsSystem Spec
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17 Dec 2015   #2
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

You should be able to set which email account you want as the default one. In Outlook 2013 you can do this by selecting File then Account Settings & on the window that opens you can see which one is the default email account.

On the same line as where there are options for New, Repair, Change there is one to Set as Default. This will be greyed out for the Default Account, but if you click on the other account you will be able to set that as the default account.
My System SpecsSystem Spec
17 Dec 2015   #3
markg2

Windows 7
 
 

That's the nutty thing. As I mentioned initially, my 2nd account IS set as the default in 'accounts'. When outlook.com installed automatically as an exchange account and took control, the default setting actually remained unchanged still showing it as default. But open a new email and it's not under the 'default' but outlook.com
My System SpecsSystem Spec
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17 Dec 2015   #4
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

What email accounts were you using. Is one of them Windows Live Mail or Hotmail or one of the MS email accounts There was some mention of something to do with MS changing some accounts in the News Thread on this website, that might be worth checking out.

Have a look at the thread in question that i have listed below. News as you probably know is the first thread heading on this website.

Windows 7 Help Forums Windows 7 help and support News Windows Live Mail 2012 requires an update to keep using it
My System SpecsSystem Spec
18 Dec 2015   #5
markg2

Windows 7
 
 

Your suggested thread wasn't a link?

MS is slowly rolling out the emails to all (at least) Outlook.com users (who I presume also use desktop Outlook). My wife didn't receive any notice that she needed to remove/add the same two accounts from her iPhone. I said slowly since there's ~400 million of them to my understanding.

The remove/add is due to Outlook.com now using the backend of Outlook365. If you do not do the remove/add before your address is migrated to the new servers, your email account stops working. I know this because it did so on her laptop and I won't go into my false reasoning that lead to that preliminary result.

Both her machines + the iPhone have 2 accounts:
xxxx@Outlook.com
xxxx@greenbergCM.com

If you following MS' preferred method (stipulated by links in their email and use Outlook's 'automatic' add setup you end up with your Outlook.com account as a true Exchange account. The problem is that apparently Exchange needs/wants/requires whatever, to be the default mail account--even to the point as I mentioned earlier that the setup left her xxxx@greenbergCM.com account as the 'visual' default in 'accounts' but Outlook.com is the default in practice. MS makes the will of Exchange fairly clear by way of an information box(s) during the add. I received 1 sort of vague box on her desktop 2010 (having some familiarity with the issue, it wasn't vague to me) and a very clear 2nd one when adding to her laptop 2007 that Exchange would be the default--no question/no whatever. That's the reason for moving to MS' 2nd option that they describe as being for unsupported versions of Outlook that requires a manual add and installs the account as an IMAP that then has the connection problem/errors in OL 2010. With the IMAP install on her laptop OL 2007 I 'think' I got rid of the connection errors by unchecking all the automatic send/receive options (which I also did on her desktop which 'seems' to have limited the errors a bit). She;s currently visiting her daughter with the laptop so I'm sure to hear if I'm incorrect ;-)
My System SpecsSystem Spec
21 Jan 2016   #6
markg2

Windows 7
 
 

Installing OL 2016 resolved all problems.
My System SpecsSystem Spec
21 Jan 2016   #7
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Thanks for getting back & glad to hear all seems to be working now.
My System SpecsSystem Spec
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 Outlook 2010 error: 0x800CCCDD--IMAP server closed connection




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