Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Outlook 2016

28 Apr 2016   #11
rvcjew

7 Pro x64, 10 Pro x64
 
 

The contacts should be in that .pst you have that you backed up, if you just click on that .pst when outlook is closed does it open it? EDIT: It looks like you can import your .pst then tell that account to use your old .ost as its datafile. If you already have made your new .pst hit file, import/export, choose import from program and pick your .pst with the contacts in it.(whoops Ranger already covered this my bad)
https://support.office.com/en-us/art...b-0d1892e2aacc


My System SpecsSystem Spec
.
28 Apr 2016   #12
AGH01

Windows 7 64 bit
 
 

Hi Ranger 4, Yes I was able to find my only PST file and successfully import it. All folders came across in to Outlook 2016. However when I set up outlook 2013 ( POP 3), I created another set of folders, different from the ones that are on the PST file. I believe they are on the OST file which I also copied. When I go on to Webmail I can see this set of folders which are on the server, however only 10% of my Addresses / contacts are on the server. I have checked the PST folder and there are no addresses stored in the address book. When I try yo open the PST file when Outlook is closed, I get a message, "data file can only be opened from within Outlook"

Thanks for your response
My System SpecsSystem Spec
28 Apr 2016   #13
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

The .pst files can only be opened in Outlook.

Are you using Outlook 2013 & Outlook 2016 on the one computer?. Only one version of Outlook will work. Having 2 versions on the one computer will cause problems.

This MS website might help explain .pst & .ost files for you.

https://support.office.com/en-us/art...2-f331f60e2790
My System SpecsSystem Spec
.

29 Apr 2016   #14
AGH01

Windows 7 64 bit
 
 

Hi, I only have Outlook 2016 installed, my PST file was created from Outlook 2013. The document you highlighted explains the difference between OST and PST, however what I don't understand is that when I created my Outlook account in 2013, I used POP 3 and again this time I used POP 3 but on this occasion I pointed my account to the PST file that had been created. What I don't understand is that I have a 2GB OST file which I know contains my folders which I can see on Webmail. Do you know where my Contacts address book would be?
My System SpecsSystem Spec
29 Apr 2016   #15
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

What I think has happened is that you set a new email account in Outlook 2016, rather that importing your old .pst files from Outlook 2013. So when you imported those files into 2016 it has copied your folder set up from 2013, so you now have some duplicated folders.

Your contact address book should have been in the Outlook Files folder on your old Outlook 2013, in your Documents Library.

Are you sure you copied all the files in your old Outlook Data folder. All email accounts should be in that folder as well as your Address Book. It seems that you may have lost your Address Book somewhere along the way.

I don't know how to get files back from the email server, but you could try phoning your email provider to see if they can help you.
My System SpecsSystem Spec
03 May 2016   #16
AGH01

Windows 7 64 bit
 
 

Thanks Ranger 4 for all your help and all who responded to my query. I think I have lost my address book, and I'm now in the process of manually making a new one.

Its unfortunate, I have a 2GB OST file which a made a back-up but cant read.
My System SpecsSystem Spec
03 May 2016   #17
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Thanks for getting back & updating things. Did you try contacting your email provider to see if they could help with getting back your address book.
My System SpecsSystem Spec
04 May 2016   #18
AGH01

Windows 7 64 bit
 
 

Hi, I went on to my web mail, I could see all the folders and e-mails I wanted and found they could be exported back to my PC, however the address book had only a fraction of the addresses I initially had. I felt it was easier to make a new address book and manually type in each contact. However, I'm still at a loss why MS store the OST file on your PC and don't allow you to read it or import it.

I just hope I have setup my Outlook 2016 account correctly as my 7 year old PC is now on its last legs and I know within the next 12 months I will be looking for a replacement. When configuring Outlook, I pointed the account at the PST file I had backed-up.
My System SpecsSystem Spec
04 May 2016   #19
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Now that you have Outlook 2016 set up, you could check to see what is in the Outlook 2016 Data Folder. This folder should be in your Documents Library & named Outlook Files.

If you open this & Right Click individually on each item & select Properties it will tell you if it is a .pst file. On my Outlook 2013 all the files in my Outlook Files are .pst files & that includes the Address Book. You cannot open these files from here but you can check on their properties.
My System SpecsSystem Spec
08 May 2016   #20
AGH01

Windows 7 64 bit
 
 

Hi Ranger4 , apologies for the delay in responding, I was away for a short break. I have checked where the file is located and it is a PST file, so it looks like I have set it up Outlook correctly this time.

Once again thanks for your help.
My System SpecsSystem Spec
Reply

 Outlook 2016




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Outlook 2016 connecting hotmail problems
Hi, I'm trying to set up Outlook 2016 with a hotmail.com account thats been fine working with Hotmail connector for previous versions of Outlook (2003, 2010) Now I believe the Hotmail connector does not support Outlook 2016. So that's fine I entered my details into Outlook for it to...
Microsoft Office
What antivirus should I get in 2016
I have Windows 7 home 64bit ( NO desire to upgrade to win10 at this time) IE 11 Free Malwarebytes and Ccleaner Sysinternals Process Explorer & Process Monitor GWX control panel I need an antivirus we download music games on social sites so basically everywhere that is going to give me...
System Security
Outlook 2016 - corrupt PST (due to size?)
This is my wife's work PC so I am not always there for errors etc... The pst file in question has been repaired countless times. I have a PC that has an outlook pst file going back to 2003. It was used with 2013 and is now being used in 2016. The setup is pop w/2 email addresses. Nothing...
Microsoft Office
Outlook 2016 hangs at "processing" after Windows 7 update, Feb 9, 2016
"Patch Tuesday" broke our install of Outlook 365. It was working fine on Monday and on Tuesday it was hanging on "Processing." So I restored back to the last restore point before the update and it worked great after that. Yesterday it re-installed the updates, and again Outlook didn't load....
Microsoft Office
OL 2016: You will not believe this one!
Installed Office 365 several days ago just for (temporarily) OL 2016. 2 email accounts: Outlook.com and a Kerio Connect (a multi platform exchange type account) installed as IMAP for our domain name. The Kerio account is the default. My wife came upstairs last evening and said she issued...
Microsoft Office
SharePoint Server 2016 and Project Server 2016 RC available
Source: SharePoint Server 2016 and Project Server 2016 Release Candidate available - Office Blogs
News


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:52.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App